How to work with us

integration

How can a business client send freight using Nova Post

  1. 1
    Conclude an agreement

    Contact our sales department: support_ro@novapost.com
  2. 2
    Make sure there are no prohibited items in your freight

    The legislation of the country where the customs clearance of cargo takes place may establish a list of goods that are not accepted for transportation.

    If you are not certain about the content of your freight, please ask a Nova Post sales manager or send a request on our website.
  3. 3
    Select the method of customs clearance
    • 3.1
      using Nova Post 
    • 3.2
      on your own
    • 3.3
      by appointing your own customs broker
  4. 4
    Select additional services
    • 4.1
      customs brokerage services to help you go through customs clearance faster
    • 4.2
      packing: if you do not wish to pack the postal item on your own
  5. 5
    Prepare the accompanying documents
    • 5.1
      foreign economic contract
    • 5.2
      invoice
    • 5.3
      packing list
    • 5.4
      other documents required for your goods. For example: Quality Assurance Certificate, Certificate of Origin, HS goods code confirmation from the Harmonised System of Goods Description and Coding, technical specifications detailing the quality and quantity and their application etc.

      The operator will inform you about additional documents. You can also refer to Nova Post sales manager with questions.
  6. 6
    Make a request for international express delivery

    Our sales managers will help you with that.
  7. 7
    Deliver the consignment to a Nova Post branch or call a courier
  8. 8
    Pay for the delivery and additional services

Freight branches are open 7 days a week with the following schedule:

Mon-Fri: 08:00 – 20:00
Sat-Sun: 09:00 – 18:00

Sales Department office hours:

Mon-Fri: 09:00 - 17:00
Tel.: +40373785207
Email: support_ro@novapost.com

We guarantee

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">The safety of the freight which we deliver</span></b></span>

    The safety of the freight which we deliver

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Delivery in accordance with the terms indicated</span></b></span>

    Delivery in accordance with the terms indicated

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Transfer of the freight to the addressee</span></b></span>

    Transfer of the freight to the addressee