Answers to frequently asked questions about using the My Nova Post account for business customers
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Signing up and logging in to My Nova Post for business customers
- Getting an opportunity to send parcels on behalf of your company from your My Nova Post account
To create parcels on behalf of your company, and to track and manage your company's parcels through the My Nova Post personal account, you will need to sign an agreement with Nova Post and designate an authorized representative
- 1Sign an agreement with Nova Post. To do so, please contact the sales department:
- 1.1
- 1.2
- 2Provide the details of your company's authorized representative who will be responsible for creating the shipment in the agreement.
- 2.1First and last name
- 2.2Phone number
- 2.3Email address
Read more about concluding an agreement with Nova Post here
- 3Inform the Nova Post manager about your need to link the legal entity's profile to the account of the selected representative. The company's data will be automatically uploaded to the representative's account in My Nova Post.
If there is still no profile created in your account under the specified phone number, you must first sign up for My Nova Post and then contact the manager to request the integration.
- How to sign up to My Nova Post
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- How to log in to your My Nova Post account
Follow the direct link to the my.novapost.com home page or follow the instructions:
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- How to switch your personal account to a company account
There are no additional switches required in My Nova Post to use your personal account as a business client.
To access the company's shipment details and send and receive parcels on behalf of the organization, your My Nova Post account details must be specified in the agreement with Nova Post as the representative's information.
Once your account is linked to your company account, you can select either yourself or your company as the sender and access your organization's shipments.
My Nova Post personal account is a single-window user space for Nova Post customers. With the same account, you can send parcels both on your behalf and as an authorized representative of a legal entity.
Find useful information about working with My Nova Post:
- 1
- How to check whether a company profile is linked to a company representative profile
You can view the company's shipments, as well as create and send parcels on behalf of the organization only with the profile of the selected authorized representative, whose data is specified in the agreement with Nova Post. Once an agreement is signed, the manager must link the authorized representative's profile to the company's profile. To check whether your profiles are linked in your account, following the instructions:
Swipe through to see the photo manual
Useful information to get started with My Nova Post:
- 1
- 2
- What to do if the company account is not displayed in the "Organizations" section
To view the company's shipments in your account, the phone number you use to log in must be listed in the agreement as the contact information for the company's authorized representative.
- 1Make sure you log in to your personal account with the phone number specified in the agreement.
If required, please contact your manager to clarify or change the data. - 2Send a request to your manager to attach a company account. The manager will pair the legal entity's account with the selected representative's account. Once linked, the company's data will be automatically uploaded to the representative's account in My Nova Post.
Shipment handling
- How to send company parcels with My Nova Post
- 1Create electronic waybills for your company's shipments in My Nova Post.
Read more about creating an electronic waybill in My Nova Post
- 2Prepare the parcels to ship.
When sending from an address or a parcel locker, be sure to pack the parcel according to packaging standards.
- 3Send the parcels via the chosen method using the electronic waybill number provided: from a branch, address or parcel locker.
- 4
- 5At the end of the billing period, you will receive an invoice to the email address specified in the agreement for the delivery services provided.
Find useful information about working with My Nova Post:
- 1
- 2
- How to create an electronic waybill in My Nova Post on behalf of an organization
Swipe through to see the photo manual
- 1Click the "New Shipment" button in your account and fill in the parcel details:
Later on, the "Payment Details" section will allow you to choose whether the sender or the recipient will pay for the delivery. Currently, only the sender can pay for the service. Also in this section, there is a field for entering a promo code; however, it is not currently applicable for business customers. Promo codes can only be used for shipments made by individuals.
- 2Create an invoice.
- 3Specify details about the place of dispatch and the sender.
When sending from a branch or parcel locker, pay attention to the weight and size restrictions for parcels.
If the actual or volumetric weight of your parcel exceeds the limit specified for the selected branch or parcel locker, please choose another branch.
- 4Specify details about the place of delivery and the recipient.
- 5Verify the data you entered before.
Find useful information about working with My Nova Post:
- 1
- 2When sending from an address, call the courier after creating the waybill.
- How to send a parcel to a legal entity
You can send parcels to legal entities with My Nova Post. To send a shipment to a legal entity:
- 1
- 2Select a legal entity as the recipient
The recipient's legal entity will be able to receive the parcel even if the company has no logistics services agreement with Nova Post.
See the guide below for more information on specifying the recipient's data when sending a parcel to a legal entity.
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What is a company's tax number
This is a specific code assigned by the country's tax authorities to a legal entity for the entire period of its business activity. The recipient should provide you with this number.
- 1For Romanian companies, it is the NIP code
- 2For Ukrainian companies, it is the TIN (USREOU) code
- How to send a parcel from an address on behalf of a company
To send parcels by courier from your address, follow these steps in your account:
- 1Create an electronic waybill for a parcel to be sent from an address.
- 2Place an order to call a courier and add a previously created electronic waybill to it.
The courier can pick up several parcels at once, so add the required parcels to the relevant order. You can add electronic waybills with the same sender's name, phone number, and address to a single order to call a courier.
To place an order to call a courier, follow these instructions.
Swipe through to see the photo manual
- How to print the label
When sending parcels from an address, be sure to label them. Couriers pick up only labeled parcels.
The following supplies are required to print the label:
- 1Zebra zd421 or other printer with similar specifications
- 2100 mm x 150 mm thermal labels for printing
Label example:
If you've created an electronic waybill and ordered a courier service in My Nova Post, but you still can't print labels and tag the parcels yourself, contact your personal manager or send the parcels from the branch.
- How to decide which parcel size to specify
The parcel size affects the shipping cost. The largest of the two values is taken to calculate delivery rates:
- 1Actual weight
- 2Volumetric weight
Calculation formula:
Volumetric weight (kg) = (Length (cm) × Width (cm) × Height (cm)) / 4 000
For example:
A small parcel is a shipment of up to 2 kg, and a medium parcel is up to 10 kg.
If the parcel weighs 1.8 kg and the dimensions of the parcel are 30 cm x 30 cm x 30 cm:
- 1Actual weight = 1.8 kg
- 2Volumetric weight = 30x30x30 / 4 000 = 6.75 kg
Thus, the delivery rate will be calculated by the volumetric weight, so you need to choose the "Medium" size.
- Why the required country of delivery is not available on the list
Available delivery destinations depend on the country of dispatch and are displayed in the "Country of Delivery" section when creating a parcel. If there is no required country in the "Countries of delivery" section, this direction has not yet been launched for the country from which you want to send the parcel.
Shipment tracking
- How to view your company's shipments in My Nova Post
Swipe through to see the photo manual
- What to do if only personal parcels are displayed in the account with no company shipments show
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Useful information for working with My Nova Post:
- 1
- How to track company parcels
To access the company's shipment details and send and receive parcels on behalf of the organization, your My Nova Post account details must be specified in the agreement with Nova Post as the representative's information.
Once your account is paired with your company account, you can track your organization's shipments.
If your company is not displayed in the "Organizations" section, please contact your account manager.
To view the delivery status of all parcels in your account:
Swipe through to see the photo manual
To view the detailed tracking of a particular shipment in your account:
Besides, each separate shipment can be tracked by the EW number on the page.
Other issues
- How to pay for delivery services on behalf of the company
Business customers shall pay for Nova Post services according to the invoices issued on the terms specified in the agreement. Nova Post shall issue invoices based on the period specified in the agreement.
- Whom to contact if your question is not on the list
Contact your manager or call the contact center at +40373785207.