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Order a courier by contacting our call center operator: +40 312 289 609

Don't have time to deal with electronic forms?

The operator will provide service advice and will fill courier call application for you.

How to call a courier online

  • 1. Prepare the items to be sent and pack them into the box. We have prepared a short guide for you at the link: how to pack a parcel properly.

  • 2. Fill out an application for a courier pickup:

    ■      in Nova Post chatbot
    ■      in the mobile application
    ■      in your personal account

  • 3. Pay for the order online.

  • 4. Hand over the shipment in closed form to the courier. The courier will print and stick a label on your box.

You can track your shipment using the Nova Post tracking option on the website and in the mobile application.

You cannot edit or review the submitted shipment form using the website.

You may find the submitted shipment form in the Nova Post mobile application or inside your personal account.

Benefits

  • Delivery time from 1 days
  • Free insurance for parcels with value up to 1 000 RON
  • Parcel tracking
  • Customer support

Collecting a parcel by a courier

Parcels are picked up by Nova Post and Fan Courier couriers in Bucharest, and in other cities by Fan Courier partner couriers. The date of collecting the parcel by the courier depends on the date of submission of the request:

Order a courier in Bucharest

  • Time of order submission and payment for the service

    Mon-Fri until 12:00 pm

    Mon-Fri after 12:00 pm

Nova Post working days in Bucharest: Mon-Fri

Order a courier in other cities

  • Time of order submission and payment for the service

    Mon-Fri until 12:00 pm

    Mon-Fri after 12:00 pm

Nova Post working days in other cities: Mon-Fri

Parcels delivery time in Romania when sending from address 

  • within Bucharest

    up to 1 working days

The courier neither helps to lift and lower the cargo nor wraps the parcels. The customer must do it alone.

According to the company's rules, the courier can stay at the address no longer than 15 minutes. Please prepare the parcel in advance to avoid delaying the courier.

How to receive an invoice for an online payment

Send your inquiry to the following e-mail address: account.ro@novapost.com.
Your request should contain:

  • Company name
  • Registered address
  • IBAN, VAT
  • Phone number
  • Email address
  • Payment information: shipment number, payment date and amount

Invoice issuance date: 1-3 days from receipt of the inquiry.

FAQs

  • What should I do if I wasn't at home when the courier arrived

    We will call you to arrange a new pick-up date.

    After two unsuccessful attempts, we will transfer the parcel to the warehouse and call the recipient to confirm whether the delivery is still needed.