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Delivery terms
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Allowed products
Create a shipment
Send to Ukraine
Order a courier by contacting our call center operator: +40 312 296 609
Don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
How to call a courier online
1. Prepare the items to be sent and pack them into the box. We have prepared a short guide for you at the link: how to pack a parcel properly.
2. Fill out an application for a courier pickup:
■ on the Nova Post website
■ in the mobile application
■ in your personal account
3. Pay for the order online.
4. Hand over the shipment in closed form to the courier. The courier will print and stick a label on your box.
After a shipment is created, it cannot be viewed or edited on the site. You can view your request in the Nova Post application or in your account.
Delivery options in Ukraine
At a branch
To an address
In a parcel locker
To receive the postal item, the recipient needs to have:
- 1express consignment note (ECN)
- 2serial number original passport of a citizen of Ukraine or international passport – or phone number indicated in the ECN
Requesting a courier in Bucharest
- Time of submission of the application and payment for the service
Mon-Fri until 12.00 pm
Mon-Fri after 12.00 pm
- Collecting a parcel by a courier
on the same business day
from 9 am to 6 pmon the next business day
Mon-Fri from 9 am to 6 pm
*Nova Post working days in Bucharest: Mon-Fri
Requesting a courier in other cities
- Time of submission of the application and payment for the service
Mon-Fri until 12.00 pm
Mon-Fri after 12.00 pm
- Collecting a parcel by a courier
on the same business day
from 9 am to 6 pmon the next business day
Mon-Fri from 9 am to 6 pm
Nova Post working days in other cities: Mon-Fri
Advantages
Delivery to parcel lockers and branches in Ukraine
Reasonable rates
Delivery from 5 days
Insure the postal items for 100 % of their declared value
Parcel tracking
We speak Ukrainian and Romanian
Delivery to an address in Ukraine
Important information on postal item customs clearance in Ukraine
- Parcel value: up to €150
No additional taxes are applied to parcels containing gifts, goods or personal items
- Parcel value: over €150
- 1Import duty: 10% of the amount in excess of €150
- 2VAT: 20% of the delivery cost (in excess of €150 + import duty)
Calculation example:
The goods cost €200. The total customs payments will be:
- 1import duty = (€200 - €150) × 10 % = €5
- 2VAT = (€200 - €150 + €5) × 20% = €11
Total tax charged: €5 + €11 = €16
The courier neither helps to lift and lower the cargo nor wraps the parcels. The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes. Please prepare the parcel in advance to avoid delaying the courier.
Examples of declared value calculation for deliveries to Ukraine
EXAMPLE 1
I am sending my sister a jacket, a portable speaker and her driving license.
The jacket costs €50, and the portable speaker costs €35. The total price is €85.
Customs duties will not be charged.
EXAMPLE 2
I am selling clothes to a buyer in Ukraine.
All the items are new, have price tags on, and factory packing is intact. The total price is under €150.
Customs duties will not be charged.
EXAMPLE 3
I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.
These are personal belongings, but they cost more than €150 in total.
Customs duties will be charged.