Pickup Service

integration

It is even more convenient to send parcels and documents from Romania to Ukraine with Nova Post

Ordering сourier pickup in Romania

  1. 1
    Prepare the items to be sent and pack them into the box. For quick instructions click the link on how to pack a parcel correctly.
  2. 2
    Fill in the request for courier pickup:
    • 2.1
      on the Nova Post website
    • 2.2
      in the mobile application
    • 2.3
      in the Business Cabinet
  3. 3
    Complete the invoice in the application: provide a description of the content of the parcel and the market value of each item in it. If the actual value differs from the declared value, customs may reevaluate the postal item and charge additional customs payments.
  4. 4
    Pay for the order online.
  5. 5
    You will be emailed a confirmation of the request, payment and the time of the courier’s arrival.
  6. 6
    Hand the closed postal item to the courier. The courier will print and attach a sticker to your box.
After a shipment is created, it cannot be viewed or edited on the site. You can view your request in the Nova Post application or in your account.

Delivery options in Ukraine

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">At a branch</span></b></span>

    At a branch

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">To an address</span></b></span>

    To an address

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">In a parcel locker</span></b></span>

    In a parcel locker

To receive the postal item, the recipient needs to have:

  • 1
    express consignment note (ECN)
  • 2
    serial number original passport of a citizen of Ukraine or international passport – or phone number indicated in the ECN

Requesting a courier in Bucharest

  • Time of submission of the application and payment for the service

    Mon-Fri until 12.00 pm

    Mon-Fri after 12.00 pm

  • Collecting a parcel by a courier

    on the same business day
    from 9 am to 6 pm

    on the next business day
    Mon-Fri from 9 am to 6 pm

 *Nova Post working days in Bucharest: Mon-Fri

Requesting a courier in other cities

  • Time of submission of the application and payment for the service

    Mon-Fri until 12.00 pm

    Mon-Fri after 12.00 pm

  • Collecting a parcel by a courier

    on the same business day
    from 9 am to 6 pm

    on the next business day
    Mon-Fri from 9 am to 6 pm

Nova Post working days in other cities: Mon-Fri

Advantages

  • Delivery to parcel lockers and branches in Ukraine
  • Reasonable rates
  • Delivery from 5 days
  • Insure the postal items for 100 % of their declared value
  • Parcel tracking
  • We speak Ukrainian and Romanian
  • Delivery to an address in Ukraine

Important information on postal item customs clearance in Ukraine

  • Parcel value: up to €150

    No additional taxes are applied to parcels containing gifts, goods or personal items

  • Parcel value: over €150

    • 1
      Import duty: 10% of the amount in excess of €150
    • 2
      VAT: 20% of the delivery cost (in excess of €150 + import duty)

Calculation example:

The goods cost €200. The total customs payments will be: 

  • 1
    import duty = (€200 - €150) × 10 % = €5 
  • 2
    VAT = (€200 - €150 + €5) × 20% = €11

Total tax charged: €5 + €11 = €16

If the declared value of a postal item exceeds €150, do not make two parcels out of one to avoid the customs payments. These parcels will be consolidated at Ukrainian customs and their declared value totaled. Thus customs payments will be applicable.

Examples of declared value calculation for deliveries to Ukraine

  • <span style="white-space:pre-wrap;"><span class="custom-font-family font-family-NovaPoshta" style="font-weight: normal;"><span class="custom-font-size font-size-12"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">EXAMPLE 1</span></span></span></span></span>

    EXAMPLE 1

    I am sending my sister a jacket, a portable speaker and her driving license.

    The jacket costs €50, and the portable speaker costs €35. The total price is €85.

    Customs duties will not be charged.
  • <span style="white-space:pre-wrap;"><span class="custom-font-family font-family-NovaPoshta"><span class="custom-font-size font-size-12" style="font-weight: normal;"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">EXAMPLE 2</span></span></span></span></span>

    EXAMPLE 2

    I am selling clothes to a buyer in Ukraine.

    All the items are new, have price tags on, and factory packing is intact. The total price is under €150.

    Customs duties will not be charged.
  • <span style="white-space: pre-wrap; font-weight: normal;"><span class="custom-font-family font-family-NovaPoshta"><span class="custom-font-size font-size-12"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">EXAMPLE 3</span></span></span></span></span>

    EXAMPLE 3

    I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.

    These are personal belongings, but they cost more than €150 in total.

    Customs duties will be charged.