How can a business client send freight using Nova Post

1. 1
   Conclude an agreement
   
   To do that, contact our sales department or file an application at the website.
2. 2
   Make sure there are no prohibited items in your freight
   
   According to the laws of the country of customs clearance, there may be a prohibition on the import or export of certain types of produced goods. 
   
   If you are not certain about the content of your freight, please ask a Nova Post sales manager or send a request on our website.
3. 3
   Select the method of customs clearance

   • using Nova Post 
   • on your own
   • by engaging a customs broker
4. 4
   Select additional services

   • customs brokerage services to help you finish customs clearance faster
   • courier pick-up and delivery
   • packing: if you do not wish to pack the postal item on your own
5. 5
   Prepare the accompanying documents

   • foreign economic contract
   • invoice
   • packing list
   • other documents required for your goods.
     
6. 6
   File an application for international express shipment
   
   This can be easily done by contacting a sales manager. In your application, select the targeted delivery service via courier.
7. 7
   Hand over the shipment to a Nova Post branch or call a courier
8. 8
   Pay for the shipment and additional services

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Detailed instructions for using My Nova Post

Office hours of the sales department:

From 9:00 to 17:00 on week days
Tel.: +49 170 731 6517
email: sale_de@novapost.com

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