How to start cooperation

How can a business client send freight using Nova Post

1. 1
   Conclude an agreement
   
   To do that, contact our sales department or file an application at the website.
2. 2
   Make sure there are no prohibited items in your freight
   
   According to the laws of the country of customs clearance, there may be a prohibition on the import or export of certain types of produced goods. For the security of your business, we follow the news and update the information on the categories of goods allowed for delivery.
   
   If you are not certain about the content of your freight, please ask a Nova Post sales manager or send a request on our website.
3. 3
   Select the method of customs clearance

   • 3.1
     using Nova Post 
   • 3.2
     on your own
   • 3.3
     by engaging a customs broker
4. 4
   Select additional services

   • 4.1
     customs brokerage services to help you finish customs clearance faster
   • 4.2
     courier pick-up and delivery
   • 4.3
     packing: if you do not wish to pack the postal item on your own
5. 5
   Prepare the accompanying documents

   • 5.1
     foreign economic contract
   • 5.2
     invoice
   • 5.3
     packing list
   • 5.4
     other documents required for your goods.
     
6. 6
   File an application for international express shipment
   
   This can be easily done by contacting a sales manager. In your application, select the targeted delivery service via courier.
7. 7
   Let the courier pick up the parcel
8. 8
   Pay for the shipment and additional services

Office hours of the sales department:

From 9 a.m. to 5 p.m. on week days
Tel.: +49 170 731 6517
email: sale_de@novapost.com

We guarantee