The nearest branch
Create a shipment
Packing
Not accepted for transportation
How to call a courier quickly through the call center
When there is no time to deal with electronic forms, feel free to contact our call center at: +49 892 152 6102
The operator will give an advice on the service, as well as fill out a request to call a courier
How to call a courier online
1. Prepare and pack your items in a box. We have prepared a short instruction for you under the link: how to properly pack a parcel.
2. Create a new shipment:
■ using the Nova Post website
■ using the mobile application
■ using a personal account
3. Enter all necessary data in the shipment form: sender's details, recipient's details, contents and declared shipment value.
4. Pay for the shipment.
5. Receive e-mail confirmation of application submission, payment and courier arrival date.
6. Hand the packed parcel over to the courier. The courier will print and stick a sticker on your box.
You can track your shipment using the Nova Post tracking option on the website and in the mobile application.
You cannot edit or review the submitted shipment form using the website
You may find the submitted shipment form in the Nova Post mobile application or inside your personal account.
Benefits
Delivery time from 1 days
Free insurance for parcels with value up to €500
Parcel tracking
Customer support
Collecting a parcel by a courier
Parcels are collected by Nova Post couriers in Warsaw, and in other cities by couriers of the partner company, that is GLS. The date of collecting the parcel by the courier depends on the date of submission of the request:
Order a courier*
- Time of order submission and payment for the service
Mon-Sat until 8.30 pm
Mon-Sat after 8:30 pm
- Collecting a parcel by a courier
on the next business day
from 8 am to 9 pmafter 1 business day
from 8 am to 7 pm
*Nova Post working days in Cologne, Düsseldorf, Dresden, Dortmund, Frankfurt, Hamburg, Berlin, Munich
Order a courier in other cities
Application and service payment time: until 4:00 p.m.
Applications made after 16:00 will be processed the next working day.
*Nova Post working days in other cities: Mon-Fri
Parcels delivery time in Germany when sending from address
- within Berlin
up to 3 working days
- within Germany
up to 5 working days
How to receive an invoice for an online payment
Send your inquiry to the following e-mail address: buchhaltung@novapost.com.
Your request should contain:
- 1Company name
- 2Registered address
- 3IC, DIC
- 4Phone number
- 5Email address
- 6Payment information: shipment number, payment date and amount
Invoice issuance date: 1-3 days from receipt of the inquiry
Delivery cost of parcels weighing up to 30 kg sent to branch by the use of Shipping from home service
- Documents
€4,5
- Small, up to 2 кg
€5
- Medium, up to 10 кg
€8
- Large, up to 30 кg
€16
+€5 for every 100 kg |
FAQs
- What should I do if I wasn't at home when the courier arrived
Please, call us back by phone number +49 892 152 6102 to duplicate previously created order. Sincerely yours, Nova Post customer service.
- Is it possible to hand over not packed parcel to courier
No, couriers only accept and collect parcels packed in accordance with packaging standards.
Please pack the parcel in advance so as not to make the courier wait.
- What happens if I hand over a parcel which is more than 30 kg to the courier
The courier will collect the parcel, but it will be weighed at the sorting office. If the parcel is above 30 kg, we will return it to the sender.
You can learn more about the conditions for sending parcels weighing over 30 kg in the "Cargo" tab.
- Can the recipient pay for the delivery
No, the sender pays for the delivery.
- How to track a parcel
You can track your parcel in the Tracking tab or in the mobile application.
- How will the recipient know that the parcel has already arrived
When the parcel arrives at the branch or parcel locker, the recipient will receive a SMS notification via or push notification in the mobile application.
In case of address delivery, the courier will notify the recipient that the parcel has already arrived.