Skip to main content
Receive from Ukraine
International delivery

Receive shipments from other countries

With Nova Post in Germany, you can quickly and conveniently receive a postal item from Ukraine

  • at a branch
  • courier delivery at your address
  • at partner pickup points

Delivery time

  • From 5 days

Who is the payer

  • Delivery cost

    Sender in Ukraine or recipient in Germany

Once it is sent, we will notify the recipient of the parcel's processing.

The recipient can pay for delivery services from Ukraine. You can find the current parcel delivery rates* in the table below.

* Prices are in euros (EUR, including VAT), valid from 08.07.2026

  • Documents

    €20

Payment by the Recipient: Worry-free delivery

This is a handy option allowing the Sender to make an international express shipment and assign the delivery cost to the Recipient. 

You, as a Sender, can manage your logistics costs more efficiently by informing and agreeing on the delivery cost with the recipient in advance.

How does it work

  1. Defining the payer of logistics services: The Sender must inform the Recipient and obtain consent to pay for logistics services in favor of the Nova Post Group of Companies with the currency of the country of receipt.
  2. Creating a shipment: The Sender shall create a shipment as usual, specifying all the necessary data for an international shipment.
  3. Selecting a payer: When registering a shipment, choose the “Payment by the Recipient” option.
  4. Delivery: Your parcel will be delivered to a branch in the country of the NP's presence.
  5. Payment: The Recipient shall pay all delivery-related costs in the mobile app or at the branch upon receipt of the parcel.
  6. Pickup: The Recipient can pick up the parcel at the NP branch.

Frequently Asked Questions

Customs payments for recipients of parcels from abroad

If you are receiving a parcel from a country outside the EU, customs duty accrual rules will apply.

Orders from online stores

Personal shipment from abroad

  • Fixed duty: €3 per unique HS code in the parcel
  • VAT: 19% for parcels with a customs value exceeding €45
  • Import duty: from 0% to 25% for parcels with an invoiced value exceeding €150
  • Customs value up to €45: no duties apply
  • Customs value over €45: VAT 19%
  • Invoiced value over €150: import duty from 0% to 25%

A broker fee may be added to the customs payments - €3,15

If the parcel value exceeds €150, the parcel will be cleared through customs only after the recipient's consent. If the recipient refuses customs clearance, we will return the parcel to the sender.

The customs authority has the right not to release the shipment or to amend the amount of the customs payments

This can happen if a customs officer detects a violation:

  • The contents of the shipment differ from the list specified in the declaration
  • The invoiced value differs from the real value
  • The parcel contains goods not accepted for transportation

Payment of accrued customs duties

Payment of customs duties is mandatory for receiving the parcel. Customs duties are paid by the recipient.

  • Orders from online stores outside the EU

    If the seller is registered in the IOSS system, customs duties may be calculated and paid at the time of ordering.

    Otherwise, customs duties will be accrued at the customs office in the destination country. Payment of customs duties is mandatory for receiving the parcel.

Once customs duties have been accrued by the customs office, we will notify the recipient and send a payment link via:

  • The mobile app
  • SMS notification
  • Email

Methods of paying customs duties

Depending on the delivery method, different payment options may be available.

  • The mobile app
  • Via the link
  • When receiving the parcel

How to receive

At the Nova Post branch

  1. Get an SMS message about the parcel delivery.
  2. Visit the specified branch with the original identity documents and the International Express Waybill (IEW) number.
  3. Provide the operator with the express waybill number and documents.
  4. Pay the customs duty if it was charged.
  5. Receive the parcel and a copy of the IEW to confirm receipt.

By courier to the address

  1. Receive an SMS or email from InPost with information about the date and time of delivery.
  2. Have your identity documents.

You can receive a parcel up to 30 kg by courier service

  • Weight: up to 30 kg
  • Width, height, and length shall not exceed 120×80×69 cm

At partner pickup points

  1. Receive an SMS or email with information about the delivery of the parcel.
  2. Visit the specified pickup point with the original identity documents and the International Express Waybill (IEW) number.
  3. Provide the operator with the express waybill number and documents.
  4. Receive the parcel and a copy of the IEW to confirm receipt.