Eng
Auto-return
integration
For business clients

Returns

Automated order returns

Enable the Auto-return service to quickly reintegrate goods into your circulation without manually tracking delivery statuses or processing returns.

  • Local shipments within Germany
  • Shipments within Europe
  • Shipments from Ukraine

Benefits of auto-return for E-commerce

  • You set the storage period
    Specify how long a parcel should wait for the buyer*
  • Single return address for all shipments
    Parcel is returned to the specified address, regardless of the sender’s address
  • No double customs clearance
    We handle all customs paperwork
  • Fast return delivery
    from 1 day for local returns; 
    from 3 days for returns from other countries
  • Fully automated
    No need to manually track delivery statuses or fill out return paperwork

How does it work

  1. 1
    The return order is generated automatically:
    • if the buyer refuses to receive
    • when the specified storage period ends
  1. 2
    We will deliver the parcel to the address you specify for returns.

* For parcels in Ukraine: if the parcel was delivered to a post office box, the storage period for auto-return will be calculated after the storage period in the post office box expires and the parcel is transferred to the post office.

Return tracking

You’ll always know exactly which order is being returned.
Delivery status and return updates are available in:

  • in Nova Post’s tracking service
  • in business customer account
  • Via API

  • Returns within Europe

    Complete shipment tracking: from delivery to return

  • Returning from Ukraine

    The return tracking number is linked to the original parcel.

How to get started

Return services are available to all Nova Post business customers with an active service agreement

To set up return conditions:

  1. 1
    Submit a request to enable the service by contacting your account manager or sales team:
  1. 2
    Agree on key service parameters:
    • Rates,
    • Storage periods,
    • Return address.
  1. 3
    Once confirmed, the service will be activated in your My Nova Post account.

Auto-return will apply to all parcels dispatched after service activation.

Cost

  • Across Germany
    from €2
  • Across Europe
    from €9
  • From Ukraine
    from €9

The cost depends on parcel weight and dimensions.

For detailed rates, contact your account manager or sales team:

Return delivery fees are charged to the sender

Additional services

Frequently asked questions

  • What types of returns are available for businesses?

    Nova Post offers three types of international returns:

    1. 1
      Auto-return: Activated automatically without seller involvement if the buyer refuses the parcel or the storage period expires.
    2. 2
      Post-delivery return: Initiated by the buyer after receiving the goods (full or partial return).
    3. 3
      Pre-delivery return: Initiated by the seller before the shipment is delivered to the buyer.

  • Which shipment types are eligible for return services?

    Documents and parcels up to 30 kg
    Maximum dimensions:

    • Length up to 300 cm
    • Width and height up to 170 cm

  • Do I need to manually initiate each return?

    No. For auto-returns and post-delivery returns, the process requires no action from the seller.

  • Can I set different storage periods for different countries?

    No. The storage period is set for all countries and applies to all shipments from the same sender.

  • Can I change the return address?

    The delivery address can only be changed for new returns. Contact your account manager to update the address. The new address will apply to all new returns created after the changes are made. Previously created returns are not affected.

  • Can I set a custom storage period for a specific parcel?

    No. The storage period is configured once and applies to all shipments from the same sender.

  • Can I disable auto-return for specific shipments?

    No. Automated returns are configured centrally for all customer shipments. Individual exceptions for specific shipments are not technically supported.