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Receive in Germany

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Receive

Receive parcels, cargo and documents with Nova Post

Benefits

  • Branch network
  • Free insurance for parcels with value up to €500
  • Delivery guarantee
  • Parcel tracking
  • Customer support

Delivery time

  • 1 – 5 business days

Where it is possible to receive

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">At Nova Post branches</span></b></span>

    At Nova Post branches

Payer

Shipment is paid by Sender

How to pick up at the branch

  1. 1
    Receive a message that your shipment has arrived
  2. 2
    Visit the branch
  3. 3
    Provide the waybill number to the operator
  4. 4
    Confirm your identity in one of the following ways:
    • 4.1
      show the operator the mobile application
    • 4.2
      provide the operator with code from the SMS message
    • 4.3
      show your passport
  5. 5
    Collect your parcel

You have the right to inspect your parcel at a branch. You can find the rules for parcel inspection here. 

FAQs

  • Can the recipient pay for the delivery

    No, the sender pays for the delivery.

  • How will the recipient know that the parcel has already arrived

    When the parcel arrives at the branch, the recipient will receive a notification from SMS or in the mobile application.

    If delivery to address is arranged, the courier will notify the recipient that the parcel has already arrived.