Delivery terms


The quickest delivery in Ukraine: now in Germany

It takes us 5 or more business days to deliver your freight from one country to another

The delivery term does not include:

  • 1
    the day the parcel was accepted at the branch
  • 2
    weekends and national holidays
  • 3
    bank holidays
  • 4
    delays related to postal item safety checks
  • 5
    deadlines of shipment customs clearance
  • 6
    delays due to circumstances beyond the control of Nova Post and Nova Poshta LLC
You can check the delivery deadline of your parcel on our website or in the mobile app. If there is a delay and the shipment did not arrive at the indicated time, please contact our customer support