The nearest branch
Create a shipment
Call a courier
Packing
Allowed productsSend parcels and documents up to 30 kg in Germany
Benefits
Branch network
Send from address
Delivery guarantee
Free insurance for parcels with value up to €500
Parcel tracking
Customer support
Delivery time - from 1 day
Delivery time
1 – 5 business days
Available shipping methods
From branch
From address
Delivery cost
from €2,5
Payer
Shipment is paid by Sender
Payment methods
- Sending from branch
- Cash or bank card
- Bank card in the mobile application or website
- Sending from address
How to send a parcel from a branch
- Create a shipment with an operator or online before visiting the branch using mobile application or website. Provide the operator with the waybill number if the parcel was created online.
- Pay the cost of delivery and selected additional services and hand the parcel over to the operator.
How to send from address
- Pay for the delivery service.
- Wait for notification of the courier's arrival date and stay at the specified address on that day. Find out more about the courier's work schedule.
- Pack the parcel in advance according to packaging standards and make sure the weighs is below 30 kg.
- Hand the parcel over to the courier.
Please note that either Nova Post couriers or couriers from partner companies come to pick up the parcel
Additional services
FAQs
- Is it possible to send a parcel via a parcel locker
- What should I do if I wasn't at home when the courier arrived
- Is it possible to hand over not packed parcel to courier
- What happens if I hand over a parcel which is more than 30 kg to the courier
- Can the recipient pay for the delivery
- How to track a parcel
- How will the recipient know that the parcel has already arrived
