Parcels and documents



Delivery time

  • To Ukraine: from 5 days


  • We deliver to branches, parcel lockers and at your address
  • We register insurance within the declared value of the postal item
  • We deliver 24/7 support: you can reach an operator at any time to find out  where your parcel is or track it on your own here. 

What can be sent

  • Documents
  • Clothes and footwear
  • Textile and bedclothes
  • Children's toys
  • Stationery
  • Household and electronic appliances
  • New batteries and storage cells (except for lead acid ones) in factory packing with covered contacts
  • Data carriers without passwords, SIM card start packages
  • Long-term storage foodstuffs not requiring special temperature conditions: in original packaging and weighing not more than 10 kg (except for animal products and dairy produce, including preserves and condensed milk)
  • Dietary supplements
  • Perfumes and cosmetics: eau de parfum, eau de toilette, oil-based perfumes, eau de Cologne and lotions
  • Household chemicals and cleaning agents
  •  Other items not prohibited for shipment
  • We do not ship commercial batches. You can send no more than 3 identical goods, e.g., 2 phones and 3 pairs of shoes. However, you can send a postal item as a business partner legal entity: you can find out more about the conditions and services via the link

Who pays

Shipment costCustoms duties and customs brokerage services
Sender in GermanyRecipient in anotherncountry

After the shipment, we will send the recipient a message on the parcel registration and payments via SMS, Viber or email.

Customs clearance of a parcel to Ukraine

  • Shipment Who pays cost: up to €150

    No extra taxes
  • Shipment cost: over €150

          import duty: 10% of excess of €150  ●    VAT: 20% of the shipment cost (excess of €150 + import duty)   customs brokerage services

Calculation example:

The goods cost €200. The customs payments will total:

      import duty = (€200 - €150) × 10 % = €5

      VAT = (€200 - €150 + €5) × 20% = €11

Total tax charged: €5 + €11 = €16

The customs shall be entitled to refuse the parcel entry to the country or change the customs payment amount

It may happen if a customs officer finds a violation:

  • the parcel content differs from the list indicated in the declaration
  • the declared value does not correspond to the real value of the parcel
  • the parcel contains a commercial batch: more than 3 identical goods were sent (e.g., 5 watches, 4 pairs of shoes, etc)
  • the parcel contains goods prohibited for shipment.

Can't find an answer to your question?

Please visit our FAQ: we created a database of solutions for the most common problems for you.