Parcels and documents

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Delivery time

We deliver to branches, parcel lockers and at your address
We register insurance within the declared value of the postal item
We deliver 24/7 support: you can reach an operator at any time to find out where your parcel is or track it on your own here.

Documents
Clothes and footwear
Textile and bedclothes
Children's toys
Stationery
Household and electronic appliances
New batteries and storage cells (except for lead acid ones) in factory packing with covered contacts
Data carriers without passwords, SIM card start packages
Long-term storage foodstuffs not requiring special temperature conditions: in original packaging and weighing not more than 10 kg (except for animal products and dairy produce, including preserves and condensed milk)
Dietary supplements
Perfumes and cosmetics: eau de parfum, eau de toilette, oil-based perfumes, eau de Cologne and lotions
Household chemicals and cleaning agents
Other items not prohibited for shipment

We do not ship commercial batches. You can send no more than 3 identical goods, e.g., 2 phones and 3 pairs of shoes. However, you can send a postal item as a business partner legal entity: you can find out more about the conditions and services via the link

Shipment cost	Customs duties and customs brokerage services
Sender in Germany	Recipient in anotherncountry

After the shipment, we will send the recipient a message on the parcel registration and payments via SMS, Viber or email.

Shipment Who pays cost: up to €150
No extra taxes
Shipment cost: over €150
● import duty: 10% of excess of €150 ● VAT: 20% of the shipment cost (excess of €150 + import duty) customs brokerage services

Calculation example:

The goods cost €200. The customs payments will total:

● import duty = (€200 - €150) × 10 % = €5

● VAT = (€200 - €150 + €5) × 20% = €11

Total tax charged: €5 + €11 = €16

The customs shall be entitled to refuse the parcel entry to the country or change the customs payment amount

It may happen if a customs officer finds a violation:

the parcel content differs from the list indicated in the declaration
the declared value does not correspond to the real value of the parcel
the parcel contains a commercial batch: more than 3 identical goods were sent (e.g., 5 watches, 4 pairs of shoes, etc)
the parcel contains goods prohibited for shipment.

Please visit our FAQ: we created a database of solutions for the most common problems for you.