Order a courier by contacting our call center operator: +498 921 526 102
When there is no time to deal with electronic forms, feel free to contact our call center at: +49 892 152 6102
The operator will give an advice on the service, as well as fill out a request to call a courier
Call a courier with no surcharge until 28.02.2025.
How to call a courier online
1. Prepare the items to be sent and pack them into a box. For brief instructions about correct packing Click this packing.
2. Fill in the request for courier pick-up:
3. Pay for the order online.
4. Hand the closed postal item to the courier. The courier will print and attach a sticker to your box.
At a branch
At an address
In a parcel locker
To receive the postal item, the recipient needs to have
- 1Express consignment note (ECN) serial number
- 2Original passport of a citizen of Ukraine or international passport – or phone with the number indicated in the ECN
Follow this link to find the full list of documents for receiving shipments
Payer
Shipment is paid by Sender
Advantages
Important information on postal item customs clearance in Ukraine
Parcel cost: up to €150
No additional taxes are applied to parcels containing gifts, goods or personal items
Parcel cost: over €150
- 1Import duty: 10 % of excess over €150
- 2VAT: 20 % of the delivery cost (excess over €150 + import duty)
Calculation example:
The goods cost €200. The total customs payments will be:
- 1import duty = (€200 - €150) × 10 % = €5
- 2VAT = (€200 - €150 + €5) × 20% = €11
Total tax charged: €5 + €11 = €16
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.
Examples of declared value calculation for deliveries to Ukraine
Example 1
I am sending my sister a jacket, a portable speaker and her driving license. The jacket costs €50, and the portable speaker costs €35. The total price is €85. Customs duties will not be charged.Example 2
I am selling clothes to a buyer in Ukraine. All the items are new, have price tags on, and factory packing is intact, yet the total price is under €150. Customs duties will not be charged.Example 3
I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products. These are personal belongings, but they cost more than €150 in total. Customs duties will not be charged.