It is even more convenient to send parcels from Germany to Ukraine with Nova Post and our partners

How to order courier pick-up in Germany

1. 1
   Prepare the items to be sent and pack them into a box. For brief instructions about correct packing Click this packing.
2. 2
   Fill in the request for courier pick-up:

   • 2.1
     on the Nova Post website
   • 2.2
     in the mobile application
   • 2.3
     in the Business Cabinet
   • 2.4
     via a call center operator: +49 892 152 6102
3. 3
   Complete the invoice in the application: provide a description of the content of the parcel and the market value of each item in it. If the actual value differs from the declared one, customs may reevaluate the postal item and charge additional customs payments.
4. 4
   Pay for the order online.
5. 5
   You will be emailed a confirmation of request, payment and the time of the courier’s arrival.
6. 6
   Hand the closed postal item to the courier. The courier will print and attach a sticker to your box.

To receive the postal item, the recipient needs to have:

• 1
  Express consignment note (ECN) serial number
• 2
  Original passport of a citizen of Ukraine or international passport – or phone with the number indicated in the ECN

Advantages

Important information on postal item customs clearance in Ukraine

Calculation example:

The goods cost €200. The total customs payments will be:

• 1
  import duty = (€200 - €150) × 10 % = €5
• 2
  VAT = (€200 - €150 + €5) × 20% = €11

Total tax charged: €5 + €11 = €16

Examples of declared value calculation for deliveries to Ukraine