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Order courier pick-up
International delivery

Send to Ukraine

Order a courier by contacting our call center operator: +498 921 526 102

When there is no time to deal with electronic forms, feel free to contact our call center at: +49 892 152 6102

The operator will give an advice on the service, as well as fill out a request to call a courier

How to call a courier online

  • 1. Prepare the items to be sent and pack them into a box. For brief instructions about correct packing Click this packing.

  • 2. Fill in the request for courier pick-up:

    ■   in Nova Post chatbot
    ■   in the mobile application
    ■   in the Business Cabinet

  • 3. Pay for the order online.

  • 4. Hand the closed postal item to the courier. The courier will print and attach a sticker to your box.

One cannot view or edit the created postal item on the website. You can view the created application in the Nova Post application or in your account.

  • At a branch

  • At an address

  • In a parcel locker

To receive the postal item, the recipient needs to have

  • Express consignment note (ECN) serial number
  • Original passport of a citizen of Ukraine or international passport – or phone with the number indicated in the ECN

Follow this link to find the full list of documents for receiving shipments

Shipping cost

Find out the delivery cost here

Advantages

  • Delivery to parcel lockers and branches in Ukraine
  • Reasonable rates
  • Delivery from 5 days
  • Insuring the postal items for 100% of the invoiced value
  • Parcel tracking
  • We speak Ukrainian and German

Important information on postal item customs clearance in Ukraine

  • The invoiced value of the parcel: up to €150

    No additional taxes are applied to parcels containing gifts, goods or personal items

  • The invoiced value of the parcel: over €150

    • Import duty: 10 % of excess over €150
    • VAT: 20 % of the invoiced value of the shipment (excess over €150 + import duty)

An example of calculating the customs payment for a shipment with an invoice value above €150:

The goods cost €200. The total customs payments will be:

  • import duty = (€200 - €150) × 10 % = €5
  • VAT = (€200 - €150 + €5) × 20% = €11

Total tax charged: €5 + €11 = €16

If the invoiced value of a postal item exceeds €150, do not make two parcels out of one to avoid the customs payments. These parcels will be consolidated at Ukrainian customs and their invoiced value totaled. Thus customs payments will be applicable.

The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.

According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.

Examples of calculating the invoice value for shipment to Ukraine

  • Example 1

    I am sending my sister a jacket, a portable speaker and her driving license. The jacket costs €50, and the portable speaker costs €35. The total price is €85. Customs duties will not be charged.

  • Example 2

    I am selling clothes to a buyer in Ukraine.

    All items are new, with price tags and in original packaging, but the total invoice value is less than €150.     

    Customs duties will not be charged.

  • Example 3

    I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.

    All items are personal, but their total invoice value is more than €150.

    Customs duties will not be charged.