Skip to main content
Pre-delivery Return
For business clients
Returns

Pre-delivery return of goods

Cancel parcels at any stage of delivery before the buyer receives them.

  • Local shipments within Germany
  • Shipments within Europe
  • Shipments from Ukraine

How does it work

  1. The sender initiates the return by contacting the account manager before the buyer receives the parcel.
  2. We process the return from the current or next delivery chain.
  3. We provide return delivery to the address specified for returns.

Benefits of return for E-commerce

  • Single return address for all shipments
    Parcel is returned to the specified address, regardless of the sender’s address
  • No double customs clearance
    We handle all customs paperwork
  • Fast return delivery
    from 1 day for local returns; from 3 days for returns from other countries
  • Return from any delivery stage
    No need to wait for delivery completion to arrange return shipping

Return tracking

You’ll always know exactly which order is being returned. Delivery status and return updates are available in:

  • in Nova Post’s tracking service
  • in business customer account
  • Via API

How to order

Contact your account manager and submit a return request.

Cost

  • Across Germany
    from €2
  • Across Europe
    from €9
  • From Ukraine
    from €9

The cost depends on parcel weight and dimensions.

For detailed rates, contact your account manager or sales team:

Return delivery fees are charged to the sender

Additional services

Frequently asked questions