Pre-delivery Return

Pre-delivery return of goods

Cancel parcels at any stage of delivery before the buyer receives them.

How does it work

1
The sender initiates the return by contacting the account manager before the buyer receives the parcel.
2
We process the return from the current or next delivery chain.
3
We provide return delivery to the address specified for returns.

Single return address for all shipments
Parcel is returned to the specified address, regardless of the sender’s address
No double customs clearance
We handle all customs paperwork
Fast return delivery
from 1 day for local returns; from 3 days for returns from other countries
Return from any delivery stage
No need to wait for delivery completion to arrange return shipping

You’ll always know exactly which order is being returned. Delivery status and return updates are available in:

Returns within Europe
Complete shipment tracking: from delivery to return
Returning from Ukraine
The return tracking number is linked to the original parcel.

Contact your account manager and submit a return request.

The cost depends on parcel weight and dimensions.

For detailed rates, contact your account manager or sales team:

Return delivery fees are charged to the sender

What types of returns are available for businesses?
Nova Post offers three types of international returns:
1
Auto-return: Activated automatically without seller involvement if the buyer refuses the parcel or the storage period expires.
2
Post-delivery return: Initiated by the buyer after receiving the goods (full or partial return).
3
Pre-delivery return: Initiated by the seller before the shipment is delivered to the buyer.
Which shipment types are eligible for return services?
Documents and parcels up to 30 kg
Maximum dimensions:
Length up to 300 cm
Width and height up to 170 cm
Do I need to manually initiate each return?
For returns requested by the seller, each return delivery must be processed manually via your account manager. If auto-returns and post-delivery returns are set up, no action is required from the seller.
Can I change the return address?
The delivery address can only be changed for new returns. Contact your account manager to update the address. The new address will apply to all new returns created after the changes are made. Previously created returns are not affected.
What should I do if a buyer cancels an order before receiving it?
Submit a pre-delivery return request. We'll stop the delivery at this stage and arrange a return to your address.