Send parcels and documents up to 30 kg in Estonia

Verifying the Sender’s identity helps prevent misuse of postal services (such as sending prohibited items or substances) and ensures that we can trace senders if necessary.

You will be asked to present a valid ID when you drop off a parcel or cargo at a branch or courier if the shipment contains goods, is subject to customs declaration, has a significant declared value, or is subject to sanctions or AML restrictions. Exceptions: if you are sending a simple letter/ documents or postcard without goods, ID is not required. Also, when using automated teller machines or an online service where sender information is entered electronically, a physical document is not required.

For any shipments with a high declared value or special services, identification may be required in accordance with our Terms and Conditions and the law.

We accept official photo IDs such as a national identity card or passport. In some cases, other government-issued documents like a driver’s license or residence permit may be accepted if they contain your photo, name, personal ID number, and signature. The ID must be valid (not expired) at the time of sending. Our staff will check the essential details (name, photo, etc.) to confirm your identity. For business senders, an official ID of the person handing over the parcel (e.g. an employee or courier acting for the company) is required, and that person should be authorized to send on behalf of the business if needed. We do not typically accept photocopies or pictures of IDs; the physical document (or digital ID app where nationally approved) should be presented so that our representative can verify it in person.

No, not beyond what is necessary. Our policy is to minimize data collection. We will note your name and identification details as required by law (for example, recording that we verified your ID, and possibly noting the ID number or your personal code as proof of Sender identity). We do not photocopy or scan your ID document unless a specific legal regulation obliges us to do so. Any personal data we record is protected under the postal secret and data protection laws, as outlined in Article 16 of our Terms. We will retain the record of your identification only for the period mandated by law. After that, the data is deleted in a secure manner. We will never use your ID information for marketing or any unrelated purposes. For more details, please refer to our Privacy Policy and Article 16 in the GTCs, which describe how we safeguard your personal data.

If you arrive at a Branch or meet a courier without an ID, we will inform you that we cannot accept the parcel without verifying your identity. You may be asked to return with a valid ID. Remember, this requirement is for your security and that of the postal system – it’s nothing personal! If you have an urgent shipment and no ID on hand, you might consider using our self-service Parcel Locker, where you can create the shipment online – those services currently do not require showing ID at drop-off. But note that you still must accurately provide your sender information, and false information is strictly prohibited. It’s always best to carry an ID when sending parcels to avoid any inconvenience.

Yes, you can. The identification requirement applies to the person who physically hands over the parcel to us. If you are bringing a parcel on someone else’s behalf, you (the person handing it over) should present your own ID. There is no need for a power of attorney to send a parcel (unlike collecting certain parcels, which may require authorization). However, be sure to provide the actual Sender’s name and address (e.g., your grandmother’s details) as the Sender in the shipping documentation, if you are just an agent helping her. We will record that you delivered it on behalf of the Sender. Keep in mind that by acting as the Sender’s representative, you also guarantee that the shipment complies with all rules (no prohibited contents, etc.). In summary, you can help your grandmother or anyone else by taking their parcel to the Branch – just bring your ID and inform our staff that you are sending it in someone else’s name. We may ask for clarification or contact details of the actual Sender if needed, but typically it’s straightforward.

Partially. When you prepare a shipment through our Website or Mobile Application and use a Parcel Locker or drop-box to send it, you will enter the Sender’s personal details digitally. In those cases, we do not require you to show a physical ID at the time of depositing the parcel. However, you must use your real identity information. If authorities require information about a particular shipment, we are obligated to provide the Sender’s details – so falsifying that information could lead to legal consequences.

We take privacy seriously. When our employee or courier checks your ID, they will do so discreetly. They only need to see the relevant details (name, photo, etc.) and will quickly hand back your document. We do not share your ID information with unauthorized parties.

The only time we would disclose Sender identity data is if legally required by a competent authority (such as law enforcement or customs, and even then in accordance with the law).

Remember, postal operators are bound by the obligation of postal secrecy – this covers not just your correspondence, but also the associated data. Article 16 of our Terms reiterates that commitment. So you can feel confident that showing your ID to us will not compromise your privacy; it simply enables us to comply with the law and deliver your parcel safely.

We’re here to help. You can contact our customer support for any concerns regarding the identification process. If you wish to know what personal data of yours we have on file or to request correction or deletion, you have rights under data protection laws to do so. You may submit a data subject request as explained in our Privacy Policy. Also, if you believe an employee did not handle your ID appropriately or you have a complaint about this policy, please let us know – we will address it promptly. Our goal is to make the shipping process safe and straightforward while respecting your rights. Thank you for understanding that these measures ultimately benefit the safety of all postal users.