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Receive from Ukraine

International delivery

Thanks to Nova Post in Slovakia, you can quickly and conveniently receive parcels from Ukraine

  • at the Nova Post branch
  • by courier to the address
  • in an parcel lockers
Delivery terms: from 5 days.

Who pays

After the shipment, we will send the recipient a notification about the parcel processing.

The recipient can pay for delivery services from Ukraine

Payment by the Recipient: Worry-free delivery

This is a handy option allowing the Sender to make an international express shipment and assign the delivery cost to the Recipient. 

You, as a Sender, can manage your logistics costs more efficiently by informing and agreeing on the delivery cost with the recipient in advance.

How does it work

  1. Defining the payer of logistics services: The Sender must inform the Recipient and obtain consent to pay for logistics services in favor of the Nova Post Group of Companies with the currency of the country of receipt.
  2. Creating a shipment: The Sender shall create a shipment as usual, specifying all the necessary data for an international shipment.
  3. Selecting a payer: When registering a shipment, choose the “Payment by the Recipient” option.
  4. Delivery: Your parcel will be delivered to a branch in the country of the NP's presence.
  5. Payment: The Recipient shall pay all delivery-related costs in the mobile app or at the branch upon receipt of the parcel.
  6. Pickup: The Recipient can pick up the parcel at the NP branch.

FAQs

Tariffs for delivery from Ukraine

The cost of possible additional customs duties is paid by the recipient in Slovakia.

Customs clearance of shipment

  • Invoiced value of the parcel: up to €45

    The parcel is not subject to additional customs duties (unless the customs determines that the declared value of the parcel exceeds €45).

Calculation example

The item costs €300. Customs payments will be:

  • import duty = €300 × 10% = €30
  • VAT = (€300 + €30) х 23% = €75,9

Tax to be paid to the recipient: €30 + €75,9 = €105,9

Customs office has the right not to pass the shipment or to change the amount of customs duties

This may happen if the customs officer found a violation:

  • The contents of the parcel differ from the list specified in the declaration.
  • The invoiced value differs from the real value
  • In the last month, the recipient has already received international shipments with a total invoiced value of more than €150.

How to receive

At the Nova Post branch

  1. Get an SMS message about the parcel delivery.
  2. Visit the specified branch with the original identity documents and the International Express Waybill (IEW) number.
  3. Provide the operator with the express waybill number and documents.
  4. Pay the customs duty if it was charged.
  5. Receive the parcel and a copy of the IEW to confirm receipt.

By courier to the address

  1. Receive an SMS or email with information about the date and time of delivery.
  2. Have your identity documents.

You can receive a parcel up to 30 kg by courier service

  • Weight: up to 30 kg
  • Width, height, and length shall not exceed 120х80х69 cm

At a parcel locker

  1. Receive an SMS or email from SPS partner with information about the parcel delivery to the parcel locker and a PIN code to open the locker.
  2. Enter the PIN code on the screen of the parcel locker and close the locker after receiving the parcel.