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Buyer Returns
For Business clients

Returns

Returns by buyers after receipt

Automate the return process if a buyer wishes to return some or all of the goods after receipt.

The service allows you to accept returns from buyers in the manner of your choice:

  • Independent processing of returns in accordance with the seller's terms and conditions and the requirements of current legislation, without involving the seller in the return delivery process.
  • Return processing by the seller via the Nova Post API at the buyer's request.

You specify which return methods will be available to your buyers when you activate the service.

Benefits of returns for e-commerce

  • You set the return period
    Define a single return period for all shipments
  • Single return address for all shipments
    Parcel is returned to the specified address, regardless of the sender’s address
  • No double customs clearance
    We handle all customs paperwork
  • Fast return delivery
    from 1 day for local returns;
    from 3 days for returns from Ukraine
  • Fully automated
    No need to manually process requests from buyers

Benefits of returns for the buyer

  • Partial or full returns
  • Registration in a familiar application*
  • No label printing required

* Buyers in Ukraine can also arrange a return at any branch if the seller allows independent return processing.

How does it work

How to get started

Return services are available to all Nova Post business customers who have signed a service agreement.

To set up the return conditions:

  1. Please contact your personal manager or the sales department with a request to connect the service:
  1. Agree on the main parameters of the service:
    • rates,
    • storage terms,
    • return terms,
    • return address.
  1. After agreement, the service will be activated for all parcels sent after the service activation.

How to initiate a return as a buyer

The seller determines the methods of return available to the buyer.

  • At any branch *Only for recipients in Ukraine

    1. Inform the operator that you wish to send an international return and provide the original parcel number.
    2. The operator will process the return and provide the shipping documents.

Additional services

Methods of sending returns by the recipient

From the recipient in Europe

  • From a branch
  • From an address
  • From a point

 Returns can only be sent from Nova Post branches. Partner branches do not accept returns for shipment

From the recipient in Ukraine

  • From the branch

 Shipping from parcel lockers and points in Ukraine is not available

Return tracking

You will know exactly which order is being returned. The tracking numbers for the return and the original parcel are linked.

Information about the delivery and return status is available:

  • in the Nova Post tracking service
  • in the business client's personal account
  • in the API

Frequently asked questions