Eng
At the branch or by courier
integration
International delivery

Receive from Ukraine

With Nova Post in Czechia, you can quickly and conveniently receive postal items from Ukraine

  • 1
    at a branch
  • 2
    courier delivery to your address

Delivery time

From 5 days

Who pays

  • Delivery cost

    Sender in Ukraine or recipient in the Czech Republic

  • Customs duties and customs brokerage services

    Recipient in Czechia

Once it is sent, we will notify the recipient of the parcel's processing.

Delivery services from Ukraine can be paid for by the recipient

How does it work

  1. 1
    Defining the payer of logistics services: The Sender must inform the Recipient and obtain consent to pay for logistics services in favor of the Nova Post Group of Companies with the currency of the country of receipt.
  2. 2
    Creating a shipment: The Sender shall create a shipment as usual, specifying all the necessary data for an international shipment.
  3. 3
    Selecting a payer: When registering a shipment, choose the “Payment by the Recipient” option.
  4. 4
    Delivery: Your parcel will be delivered to a branch in the country of the NP's presence.
  5. 5
    Payment: The Recipient shall pay all delivery-related costs in the mobile app or at the branch upon receipt of the parcel.
  6. 6
    Pickup: The Recipient can pick up the parcel at the NP branch.

  • How does Payment by the Recipient work

    Sender

    • 1
      The Sender shall inform the Recipient and agree on the terms of shipment (payment for international delivery services by the Recipient).
    • 2
      Create a shipment charged for delivery services by the Recipient.
    • 3
      The Recipient shall pay for the delivery services online in the mobile app or at the branch in cash or by card before picking up the shipment.

  • What are the available payment methods

    A payment can be made online in the mobile app or at a branch in cash or by card in the currency of the recipient's country.

  • Is the service available in all countries

    This service is available in Poland and will be further expanded to all countries covered by NP's operations.

  • Is this service suitable for large businesses

    Yes, this service is suitable for both small businesses and large corporations seeking additional means of managing the cost of delivering shipments to customers.

  • Why this service is not available for Business Sender

    This service is available for all Business Senders from Ukraine by default. Should there be numerous complaints from recipients, the availability of the service may be suspended. For similar cases, please contact your personal Account Manager.

Payment by the Recipient: Worry-free delivery

You, as a Sender, can manage your logistics costs more efficiently by informing and agreeing on the delivery cost with the recipient in advance.

The recipient will receive the details of the parcel and payment charges to the specified email, along with a link to make the payment.

Postal item customs clearance

  • Shipment cost: up to €45

    International parcels with a declared value of up to €45 are not subject to additional customs duties.

    Unless the customs authorities determine that the market value of the parcel exceeds €45. In this case, the recipient will be contacted regarding further customs clearance.

  • Shipment cost: €45–150

    International shipments with a declared value of up to €150 are subject to 21% VAT. VAT is charged on the value of the goods plus shipping costs. In some cases, other charges may apply (e.g. customs processing).

    Calculation example:

    • 1
      Estimated parcel value: €100
    • 2
      Shipping cost: €20
    • 3
      VAT rate in the Czech Republic: 21%

    VAT = (Item value + Shipping cost) × VAT rate

    VAT = (€100 + €20) × 0,21 = 120 × 0,21 = €25,2

    Therefore, the recipient will have to pay VAT in the amount of €25,2.

  • Shipment cost: over €150

    International parcels with a declared value of more than €150 are subject to customs duty:

    • 1
      Duty, calculated separately for each item on the parcel invoice, according to Czech customs law
    • 2
      VAT: 21% of the sum of the declared value and duty

    Example of calculation:

    • 1
      Estimated parcel value: €200
    • 2
      Shipping cost: €20
    • 3
      VAT rate in the Czech Republic: 21%
    • 4
      Duty-free threshold in the Czech Republic: €150
    • 5
      Customs rate: duty on consumer goods varies from 0% to 10%, (we recommend checking the exact rate depending on the type of goods).

    Calculation:

    1. 1
      Calculation of duty:
      • 1.1
        duty is payable only on the amount exceeding the threshold of €150:
        Amount subject to duty = €200 - €150 = €50
      • 1.2
        If the rate is 5%:
        Duty = €50 × €0,05 = €2,5
    2. 2
      VAT calculation:
      • 2.1
        VAT is charged on the total cost of the goods + shipping + duty:
        VAT base = (€200 + €20 + €2,5) = €222,5
      • 2.2
        VAT if the rate is 21%:
        VAT = €222,5 × €0,21 = €46,73

    Therefore, the recipient will have to pay €2,5 (duty) + €46,73 (VAT) = €49,23

    If several parcels are sent to the same recipient in one shipment, the customs office adds them up, and if the total cost for 2 parcels is €45-150, VAT is charged on them. If the total amount is more than €150, you will have to pay both VAT and customs duty.

The customs house is entitled to refuse entry into the country of a postal item or change the customs payment amount

This may happen if a customs officer finds a violation:

  • 1
    The postal item content differs from the list indicated in the declaration
  • 2
    The declared value differs from the actual one
  • 3
    The parcel contains a commercial batch: more than 3 identical goods were sent (e.g., 5 watches, 4 pairs of shoes, etc.)
  • 4
    The parcel contains goods that are not accepted for transportation
  • 5
    Over the past month, the recipient already received international deliveries with a total value over €45