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Receive at parcel lockers

Receive

Receive parcels from Nova Post at parcel lockers across Czechia

Request delivery to AlzaBox parcel lockers: convenient, fast, and contactless pickup

  • Documents and parcels

    up to 25 kg, up to 50×50×50 cm

  • Locker storage 36 hours*

  • Delivery cost paid by the sender

* If you don't collect your parcel within 36 hours from the moment it is loaded into the locker, it will be moved to a Nova Post warehouse.
If the parcel has already been moved, please contact customer support at +42 022 550 0609

How to receive a parcel at a parcel locker

  • Wait for your parcel to arrive

    When the parcel is ready for pickup at the parcel locker:

    • Tracking status will update to "Arrived"
    • You’ll receive a locker access code via SMS or PUSH-notification in the app

  • Approach the parcel locker

    The parcel locker number and address are listed in the parcel details in the app, your personal account, and on the tracking page. If needed, build a route in the app or view its location on the Nova Post map.

  • Open the locker

    1. Select “Receive” on the locker screen and enter the locker access code that you received via SMS or PUSH-notification
    2. Wait for the locker to open, then take your parcel.
    3. Close the locker.

Frequently asked questions

  • Can I extend the parcel storage time?

    Parcels are stored for 36 hours in the parcel locker after placement. If needed, you can forward the parcel to another pickup location via the app.
    If you don't receive the parcel within 36 hours and the parcel has already been moved, please contact customer support at +42 022 550 0609