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Receive at parcel lockers
Receive

Receive parcels from Nova Post at parcel lockers across Czechia

Order delivery to AlzaBox parcel lockers: receive your items conveniently, quickly, and contactlessly

  • Documents and parcels
    up to 25 kg, up to 50×50×50 cm
  • Locker storage 36 hours*
  • Payment for delivery services by the sender or recipient

* If you don't collect your parcel within 36 hours from the moment it is loaded into the locker, it will be moved to a Nova Post warehouse.
If the parcel has already been moved, please contact customer support at +42 022 550 0609

How to receive a parcel at a parcel locker

  • Wait for the parcel to arrive

    When the parcel is ready for pickup at the parcel locker:

    • tracking status will change to "Arrived"
    • you will receive the compartment opening code via SMS or in the app
  • Approach the parcel locker

    The parcel locker number and address are listed in the parcel details in the app, your personal account, and on the tracking page. If needed, build a route in the app or view its location on the Nova Post map.

  • Open the locker
    1. Select “Receive” on the locker screen and enter the locker access code that you received via SMS or PUSH-notification
    2. Wait for the locker to open, then take your parcel.
    3. Close the locker.

The opening code becomes available after the parcel is loaded into the parcel locker if delivery services are already paid. You can pay for delivery right before pickup, and the compartment opening code will appear immediately after payment.

If the recipient is the payer for delivery services, payment is available in the Nova Post app.

Frequently asked questions

  • Can I extend the parcel storage time?

    Parcels are stored for 36 hours in the parcel locker after placement. If needed, you can forward the parcel to another pickup location via the app.
    If you don't receive the parcel within 36 hours and the parcel has already been moved, please contact customer support at +42 022 550 0609