Receive parcels from Nova Post at parcel lockers across Czechia
Request delivery to AlzaBox parcel lockers: convenient, fast, and contactless pickup
Documents and parcels
up to 25 kg, up to 50×50×50 cm
Locker storage 36 hours*
Delivery cost paid by the sender
* If you don't collect your parcel within 36 hours from the moment it is loaded into the locker, it will be moved to a Nova Post warehouse.
If the parcel has already been moved, please contact customer support at +42 022 550 0609
How to receive a parcel at a parcel locker
Wait for your parcel to arrive
When the parcel is ready for pickup at the parcel locker:
- Tracking status will update to "Arrived"
- You’ll receive a locker access code via SMS or PUSH-notification in the app
Approach the parcel locker
The parcel locker number and address are listed in the parcel details in the app, your personal account, and on the tracking page. If needed, build a route in the app or view its location on the Nova Post map.
Open the locker
- 1Select “Receive” on the locker screen and enter the locker access code that you received via SMS or PUSH-notification
- 2Wait for the locker to open, then take your parcel.
- 3Close the locker.
Frequently asked questions
- Can I extend the parcel storage time?
Parcels are stored for 36 hours in the parcel locker after placement. If needed, you can forward the parcel to another pickup location via the app.
If you don't receive the parcel within 36 hours and the parcel has already been moved, please contact customer support at +42 022 550 0609 - The locker won’t open. What should I do?
Contact customer support at +42 022 550 0609
- Which parcel lockers can I use to pickup my parcel?
Nova Post delivers to AlzaBox parcel lockers. Check available parcel lockers on the Nova Post map.