The cost of delivery depends on the weight of the parcel and the method of delivery.

The delivery time of a parcel from Lithuania to Ukraine is not less than 5 days.

• 1
  At the nearest branch
• 2
  Delivered by courier to the recipient's address
• 3
  In an automated parcel locker

To receive the shipment, it is sufficient to have the number of the express waybill, the original passport of a citizen of Ukraine / international passport or a phone number with the number specified in the waybill.

The parcel must be handed over for shipment in an open state. In accordance with the requirements of international transportation, Nova Post employees must check the contents for the presence of goods that are not accepted for transportation. Nova Post employees have the right to open an already packed package for inspection purposes. The exception is factory packaging.

Your parcel will not be accepted for shipment if it contains goods that are not accepted for transportation.

There are also restrictions on the weight and dimensions of the parcel: up to 30 kg, the total of the sides should not exceed 150 cm, and the length of the largest side should not exceed 120 cm, including packaging.

Documents: length up to 35 cm, width up to 25 cm, thickness up to 2 cm, actual weight up to 1 kg.

Parcels: actual and volumetric weight up to 30 kg, maximum side up to 120 cm, total of all sides up to 150 cm.

Cargo: actual and volumetric weight from 31 kg to 1 000 kg, length up to 300 cm, width and height up to 170 cm.

The amount of the declared value affects customs payments which may be charged after crossing the Ukrainian border. The declared value must be equal to the market value of the parcel. If the declared value of the parcel does not correspond to its true value, this may lead to the delay of the parcel at the border, reevaluation and the imposition of customs duties based on the real value of the shipment.

The cost of delivery and additional services is paid by the sender. In the event that customs duties are charge, they are paid by the recipient.

Each parcel is subject to detailed inspection at customs. If, during the inspection of the shipment, a customs officer finds goods that are not accepted for transportation, the parcel will be disposed of or returned at the sender's expense.

If the declared value of a parcel being sent to Ukraine is greater than €150, it is subject to import duty in the amount of 10% of the excess of €150 and VAT in the amount of 20% of the value of the shipment over €150.

If the declared value of a parcel being sent to Lithuania is greater than €45, it is subject to VAT at the rate of 21% and customs duties, the rates of which are determined subject the nature of the goods.

Customs payments (for parcels with a declared value of more than €150) are paid by the recipient of the parcel. The recipient is contacted by a Nova Poshta representative at the phone number or e-mail provided. The consignee needs to provide the customs broker with a power of attorney and provide his identification code number for customs clearance.

For example:

Value of the goods = €200
Import duty = (€200 – €150) x 10% = €5
VAT = (€200 - €150 + €5 (duty)) x 20% = €11
Customs payments will be: customs duty of €5 + VAT €11 = €16

The recipient must pay the customs duties when receiving the parcel at the branch, automated parcel locker or at the delivery address.

The parcel can be tracked using the Nova Post or Nova Poshta Global tracking using the international express waybill. Once the parcel cross the border, it will be assigned a new number and its transportation in Ukraine can be tracked in the Nova Post mobile application or Nova Post tracking.

The receiver will learn that the parcel has arrived at the branch or automated parcel locker through a standard notice from Nova Poshta by Viber, SMS or mobile application. When receiving at an address, the courier will contact the recipient.

The receiver will learn that the parcel has arrived at a branch through a standard notice from Nova Post by SMS or the mobile application. When receiving at an address, the courier will contact the recipient.

You can receive compensation for damaged, partially or completely lost shipments.

To do this, you need to file a complaint with the branch operator orally or in writing.

You can also file a complaint electronically:

1. 1
   Go to the shipment tracking
2. 2
   Find the express waybill and go to its information
3. 3
   Click the button in the information about the international EW: "Fill a complaint"
4. 4
   Fill out the pop-up online form

The company's specialists will send a response to your complaint to the specified e-mail within 5 business days.