The nearest branch
Cost calculator
Create a shipment
Packing
Allowed products
Order a courier by contacting our call center operator: +37 052 500 609
You don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
Call a courier with no surcharge until 02.28.25
How to call a courier online
1. Prepare the items to be sent and pack them into the box. For quick instructions click the link on packing a parcel correctly.
2. Fill in the request for courier pick-up:
3. Pay for the service online.
4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.
You can track your shipment using the Nova Post tracking option on the website and in the mobile application.
You cannot edit or review the submitted shipment form using the website.
You may find the submitted shipment form in the Nova Post mobile application or inside your personal account.
Benefits
Delivery time up to 3 days
Free insurance for parcels with value up to €500
Parcel tracking
Customer support
When the courier picks up the shipment
In Vilnius, parcels are picked up by Nova Post couriers. In other cities, by couriers of the Venipak partner company. The arrival time depends on the time your order is submitted and paid for.
- Time of submitting and paying for the order
Mon - Fri
- When the courier arrives
on the next business day
from 8:00 a.m. to 5:00 p.m.
Parcel delivery time across Lithuania when sending from the address
across Vilnius |
up to 2 business days |
across Lithuania |
up to 3 business days |
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.
How to receive an invoice for an online payment
Send your inquiry to the following e-mail address: invoice@novapost.lt.
Your request should contain:
- 1Company name
- 2Registered address
- 3IC, DIC
- 4Phone number
- 5Email address
- 6Payment information: shipment number, payment date and amount
Invoice issuance date: 1-3 days from receipt of the inquiry.
FAQs
- What should I do if I wasn't at home when the courier arrived
We will call you to arrange a new pick-up date.
After two unsuccessful attempts, we will transfer the parcel to the warehouse and call the recipient to confirm whether the delivery is still needed.
- Is it possible to hand over not packed parcel to courier
No, couriers only accept and collect parcels packed in accordance with packaging standards.
Please pack the parcel in advance so as not to make the courier wait.
- What happens if I hand over a parcel which is more than 30 kg to the courier
The courier will collect the parcel, but it will be weighed at the sorting office. If the parcel is above 30 kg, we will return it to the sender.
You can learn more about the conditions for sending parcels weighing over 30 kg in the "Cargo" tab.
- Can the recipient pay for the delivery
No, the sender pays for the delivery.
- How to track a parcel
You can track your parcel in the Tracking tab or in the mobile application.
- How will the recipient know that the parcel has already arrived
When the parcel arrives at the branch or parcel locker, the recipient will receive a SMS notification via or push notification in the mobile application.
In case of address delivery, the courier will notify the recipient that the parcel has already arrived.