At the branch

1. 1
   Wait for an SMS about parcel delivery
2. 2
   Visit the branch with the original identity documents and the International Express Waybill (IEW) number.
3. 3
   Provide the operator with the invoice number and present your documents.
4. 4
   Receive the parcel and a copy of the IEW to confirm receipt. 

• Find the nearest branch

By the address

1. 1
   Wait for a notification with details of the delivery date and time.
2. 2
   Get your original identity documents in advance and present them to the courier.

At the parcel locker

1. 1
   Download the Nova Post app to your phone if you haven't used it before.
2. 2
   Wait for the notification when your parcel is delivered to the parcel locker.
3. 3
   Receive your parcel at the parcel locker with the app.

• Download the app