Change data

Changing data in an express waybill (EW)

Once the shipment is sent, you can change the information entered in the EW during the shipment processing.

The cost of the service

Free of charge.

What information can be changed

In the mobile app

Sender's data	+
Recipient's data	+
Return delivery	—
Payer of services	+
Money transfer or payment control	Money transfer only
Payment method: from card to cash desk and vice versa and payment form	up to 30,000 ₴
Parameters of the "Lift to the floor" service"	—

In your account and API

Sender's data	+
Recipient's data	+
Return delivery	+
Payer of services	+
Money transfer or payment control	+
Payment method: from card to cash desk and vice versa and payment form	up to 30,000 ₴
Parameters of the "Lift to the floor" service"	+

At the Nova Post branch

Sender's data	+
Recipient's data	+
Return delivery	+
Payer of services	+
Money transfer or payment control	+
Payment method: from card to cash desk and vice versa and payment form	—
Parameters of the "Lift to the floor" service"	+

At the contact center *

Sender's data	+
Recipient's data	+
Return delivery	+
Payer of services	+
Money transfer or payment control	if you need to add a service or increase the amount within the declared value
Payment method: from card to cash desk and vice versa and payment form	—
Parameters of the "Lift to the floor" service"	if the payer is a recipient

* if the declared value of the shipment is less than 30,000 ₴

It is impossible to change the data in the EW if:

1
The recipient has received the shipment.
2
The data is attempted to be modified when the shipment is passed to the courier to be delivered to the Recipient's address.
3
The recipient paid for the shipment online, and the parcel arrived at the parcel locker. If the parcel is not picked up within 3 days, it will be moved to the nearest Nova Post branch. Afterward, the data can be changed.