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International delivery

Send parcels to other countries profitably

Select the parcel destination below to find out the delivery conditions from Moldova.

Parcel types to send from Moldova

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Documents</span></b></span>

    Documents

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Parcels up to 30 kg</span></b></span>

    Parcels up to 30 kg

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Cargoes up to 1 000 kg</span></b></span>

    Cargoes up to 1 000 kg

Delivery time

  • from 3 days

Advantages

  • We will deliver to branches, parcel lockers, and by courier to the address
  • We will provide insurance within the invoiced value*
  • We provide support: you can reach our call center operator at any time to find out where your parcel is or track it on your own here.

* Invoiced value means the declared value of an international shipment indicated in the invoice or waybill.

  • How to calculate the delivery cost

    The cost of delivery services is calculated according to the parcel's actual weight or dimensions (volumetric weight). The greater of the actual weight or volumetric weight is used

    If the parcel's declared value exceeds €200, a fee on the declared value is added to the delivery rate.

    Actual weight

    It is weighed at the branch and the sorting center to determine the value

    Volumetric weight

    Reveals how much space a parcel will require in a vehicle. It is calculated by the formula: Length (cm) x Width (cm) x Height (cm) / 4 000

    Calculation example

    The construction set weighs 2 kg and has the following dimensions when packed: 30 cm x 30 cm x 30 cm.

    Parcel weight calculation:

    • 1
      actual weight: = 2 kg
    • 2
      volumetric weight: = 30*30*30/4,000 = 6.75 kg

    The rate will be calculated by the higher weight value – 6.75 kg.

  • How to calculate the fee on the shipment's declared value

    If the parcel's declared value exceeds €200, a fee on the declared value is added to the delivery rate.

    • 1
      Up to €200 is included in the rate
    • 2
      Over €200: +0.5% of the declared value to the delivery rates

    Calculation example

    There are 2 parcels sent: a coffee maker and a construction set. A coffee maker costs €50, and a construction set costs €230.

    A fee to be added to the delivery rate:

    • 1
      Parcel with a coffee maker: no fee
    • 2
      Parcel with a construction set: €230*0.5% = €1.15 to the delivery rates

  • Who pays forn

    • Delivery cost

      Sender in Moldova

    • Customs duties and customs brokerage services

      Recipient in another country

How to send a parcel from Moldova to another country

  • From a branch or pickup pointn

    1. 1
    2. 2
      Provide information about the sender and recipient.

    To do so, write in Latin:

    • 1
      Surname
    • 2
      Name
    • 3
      Email
    • 4
      Phone number in international format
    • 5
      Branch number or full address of the recipient in Ukraine
    1. 3
    2. 4
      Hand over the shipment to the branch operator in an open form.

    In accordance with the requirements of international transportation, Nova Post employees have to check the contents for goods that are not accepted for transportation.

    If the shipment is packaged, the operator must open it. Original packaging is an exception.

    1. 5
      Pay for delivery and additional services you've chosen: for example, if you've decided to choose packaging.

  • from the addressn

    Ordering сourier pickup in Moldova

    1. 1
      Prepare the items to be sent and pack them into the box. For quick instructions click the link on how to pack a parcel correctly.
    2. 2
      Fill in the request for courier pickup:
    • 1
      on the Nova Post website
    • 2
      in the mobile application
    • 3
      in the Business Cabinet
    • 4
    1. 3
      Pay for the order online.
    2. 4
      Hand the closed postal item to the courier. The courier will print and attach a sticker to your box.
    • You can check the courier's working schedule at the following link.
    • Call a courier requests created on the website can be viewed and edited in the Nova Post app or your personal account.
    • The courier neither helps to lift and lower the cargo nor wraps the parcels. The customer must do it alone.
    • According to the company's rules, the courier can stay at the address no longer than 15 minutes. Please prepare the parcel in advance to avoid delaying the courier.