Send documents and parcels up to 30 kg within Moldova
Advantages
Available shipping methods
- from branch
- from address
Delivery time
Delivery cost
Dimensions permitted based on delivery types
Documents: length – up to 35 cm, width – up to 25 cm, thickness – up to 2 cm, actual weight – up to 1 kg
Parcels: actual and volume weight – up to 30 kg, maximum side up to 120 cm, the total of sides – up to 150 cm
Freight: actual and volume weight – from 31 kg to 1 000 kg, length up to 300 cm, width and height - up to 170 cm
Pallets: actual weight – up to 1 000 kg, dimensions: 120 × 80 × 170 cm
Payer
Shipment is paid by Sender.
- When sending from the branch
- 1by card or cash at a branch
- 2by card in the mobile application or website
- When sending from the address
by card in the mobile application or website
The sender pays the return shipping if the recipient rejects the package and returns it.
Refusal will also be considered in situations where:
- 1the recipient was not present at the time of delivery
- 2the recipient could not be contacted to transfer the shipment
- 3contact information was incorrect
Returns will be charged according to the general shipping tariffs.
Additional services
How to send a parcel from a branch
- 1
- 2Create a shipment request with the operator or online before visiting the branch: in the mobile application or on the website. Provide the operator with the waybill number if the parcel was created online.
- 3Pay for the delivery and selected additional services, and hand the parcel over to the operator.
How to send from address
- 1
- 2Pay for the delivery service.
- 3Wait for notification of the courier's arrival date and make sure you will be at the specified address on that day. Find out more about the courier's work schedule.
- 4Pack the parcel in advance according to packaging standards and make sure it does not exceed 30 kg in actual or volumetric weight.
- 5Hand the parcel over to the courier. Nova Post couriers will come to pick up the parcel.
The shipping service from the post locker is not yet available.
How to track a parcel
You can track your parcel in the Tracking tab or in the mobile application.
When the parcel arrives at the branch, the recipient will receive a notification via SMS or in the mobile application. If delivery to the address is arranged, the courier will notify the recipient of arrival of the parcel.
Delivery is carried out throughout the Republic of Moldova, except for Transnistria.