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Customs clearance
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International delivery

How to estimate the cost of customs clearance

Customs clearance price includes:

  • import duty
  • VAT
  • customs brokerage services
  • customs duty or postage in certain countries: for example, it is €50 in Spain and France

For more details, please visit the official websites of the post office or customs authorities of the receiving countries.

Customs duties and customs brokerage services are paid by the recipient in another country.

VAT rate in European countries

  • VAT rate and additional terms

    Austria
    20%
    Hungary
    5-18-27% depends on the product
    United Kingdom
    20%
    Germany
    19%
    Italy
    22%
    Spain
    21%
    Latvia
    21%

    Romania

    24%

  • Country

    Austria
    Lithuania
    Hungary
    Netherlands
    United Kingdom
    Poland
    Germany
    Slovakia
    Italy
    France
    Spain
    Czech Republic
    Latvia
    Estonia

    Romania

  • VAT rate and additional terms

    Austria
    21%
    Hungary
    21%
    United Kingdom
    23%
    Germany
    20%
    Italy
    20% + customs duties (0-17%)
    Spain
    25%
    Latvia
    21%

    Romania

These terms are relevant for non-commercial shipments. If customs considers the contents of the shipment to be a commercial shipment, the package will be cleared according to the rules for commercial freight or it will be returned to sender

The customs has the right not to release the shipment or to change the amount of customs payments

This may happen if the customs officer finds a violation:

  • The contents of the shipment differ from the list specified in the declaration.
  • The declared value differs from the real one.
  • The parcel contains a commercial consignment.
  • The parcel contains prohibited goods.

Which shipments are exempt from customs clearance

Most European countries do not impose duty and VAT on international shipments that meet all of the following conditions at the same time:

  • sent between individuals
  • worth up to €45
  • marked as “gift” or “personal belongings”

A shipment is considered a gift or personal belongings if it meets all of the following conditions at the same time:

  • the contents of the parcel are indicated in the accompanying documents as a "gift" or "personal belongings"
  • the sender of the parcel is an individual, not a company
  • the "Parcel from home" service is selected

Countries with duty-free shipment from Ukraine

  • Duty-free import threshold

    United Kingdom
    Personal belongings: £135
    Gifts up to £39

In all other cases, customs duties shall be charged and paid by the recipient.

When checking the contents of the shipment and its compliance with the declared value, the value indicated in the invoice or description of the contents is accounted for.

If no invoice is available, the cost of the goods is estimated according to similar products in the country of origin. If the specified value is understated by more than 20%, customs officers may readjust the price.

Customs duties are charged on all categories of goods exceeding the duty-free import threshold, including gifts or returns under warranty.

Nova Post is not responsible for any changes to customs regulations or delivery conditions established by third parties. We recommend checking the updated information on the customs service websites of the destination country and/or in the delivery rules of the online store where you make your purchase.