In the branch, you can receive shipment:
- 1according to the documents or EW
- 2
![](https://site-assets.novapost.com/d7631603-6f49-4737-925f-8fbf9e1c8a65.png)
How to receive a shipment by showing your documents
- 1Show the operator your EW number and a document that can be used to identify you, such as your IC, passport or driver's license.
- 2Pay for the shipment if you are listed as the payer.
![](https://site-assets.novapost.com/89ba9571-a0ed-4dbd-8363-ee0abb4f4754.png)
How to receive a shipment using the mobile app
- 1Pay for the delivery in the app if you are listed as the payer of the service.
- 2While at the branch, let the operator scan the code on the main screen of the app.
![](https://site-assets.novapost.com/79d3c68f-5a47-4936-b73e-a729a622c157.png)
Once the shipment arrives at the branch, you will receive an SMS or push notification with the branch number and express waybill (EW) number