In the branch, you can receive shipment:
- by documents and EW number
- by customer card in the mobile application
Postal branches
Cargo branches
Documents and parcels up to 30 kg
Documents, parcels, and cargoes up to 1 000 kg
How to receive a shipment by showing your documents
- 1Show the operator your EW number and a document that can be used to identify you, such as your IC, passport or driver's license.
- 2Pay for the shipment if you are listed as the payer.
How to receive a shipment using the mobile app
- 1While at the branch, let the operator scan the customer card from the app's main screen.
- 2While at the branch, let the operator scan the code on the main screen of the app.
When the parcel arrives at the branch, you'll be notified by SMS or in the app about the EW number and the branch.
Storage at the branch
- 7 days: free of charge
- 8-30 days: +5 lei per each day. This applies to domestic shipments, as well as shipments from Romania, Ukraine, and NPShopping.
Once the 30th day of storage has elapsed, the shipment will be returned or sent to the warehouse for storage.
Exception: TEMU orders are stored for 10 days. Once the 10-day period is over, the parcel will be returned to the sender.
Nova Post is not responsible for any changes to customs regulations or delivery conditions established by third parties. We recommend checking the updated information on the customs service websites of the destination country and/or in the delivery rules of the online store where you make your purchase.
Make a claim
- Please submit a claim by clicking the "Make a claim" button.
- Important: make sure to fill in all fields of the form correctly so we can properly review your request.