Send parcels to Ukraine profitably
*Prices are shown in Moldovan lei (MDL, VAT-included) and are valid as of 26.06.2023.
To a branch, pickup point, or parcel locker
- Documents and parcels
up to 2 kg160 lei
- Medium,
up to 10 kg240 lei
- Large,
up to 30 kg320 lei
- Cargo,
over 30 kgCell
Surcharge for delivery or sending by courier
- up to 30 kg
+40 lei
- over 30 kg
+100 lei per each 100 kg
Parcel types to send from Moldova
Documents
Parcels up to 30 kg
Cargoes up to 1 000 kg
Delivery time
from 3 days
Advantages
We will deliver to branches, parcel lockers, and by courier to the address
We will provide insurance within the invoiced value*
We provide support: you can reach our call center operator at any time to find out where your parcel is or track it on your own here.
* Invoiced value means the declared value of an international shipment indicated in the invoice or waybill.
- How to calculate the delivery cost
The cost of delivery services is calculated according to the parcel's actual weight or dimensions (volumetric weight). The greater of the actual weight or volumetric weight is used
If the parcel's declared value exceeds €200, a fee on the declared value is added to the delivery rate.
Actual weight
It is weighed at the branch and the sorting center to determine the value
Volumetric weight
Reveals how much space a parcel will require in a vehicle. It is calculated by the formula: Length (cm) x Width (cm) x Height (cm) / 5 000
Calculation example
The construction set weighs 2 kg and has the following dimensions when packed: 30 cm x 30 cm x 30 cm.
Parcel weight calculation:
- actual weight: = 2 kg
- volumetric weight: = 30*30*30/5 000 = 5.4 kg
The rate will be calculated by the higher weight value – 5.4 kg.
- How to calculate the fee on the shipment's declared value
If the parcel's declared value exceeds €200, a fee on the declared value is added to the delivery rate.
- Up to €200 is included in the rate
- Over €200: +0.5% of the declared value to the delivery rates
Calculation example
There are 2 parcels sent: a coffee maker and a construction set. A coffee maker costs €50, and a construction set costs €230.
A fee to be added to the delivery rate:
- Parcel with a coffee maker: no fee
- Parcel with a construction set: €230*0.5% = €1.15 to the delivery rates
- Who pays forn
- Delivery cost
Sender in Moldova
- Customs duties and customs brokerage services
Recipient in another country
How to send a parcel from Moldova to another country
- From a branch or pickup pointn
- 1
- 2Provide information about the sender and recipient.
To do so, write in Latin:
- Surname
- Name
- Email
- Phone number in international format
- Branch number or full address of the recipient in Ukraine
- 3
- 4Hand over the shipment to the branch operator in an open form.
In accordance with the requirements of international transportation, Nova Poshta employees have to check the contents for goods that are not accepted for transportation.
If the shipment is packaged, the operator must open it. Original packaging is an exception.
- 5Pay for delivery and additional services you've chosen: for example, if you've decided to choose packaging.
- from the addressn
Ordering сourier pickup in Moldova
- 1Prepare the items to be sent and pack them into the box. For quick instructions click the link on how to pack a parcel correctly.
- 2Fill in the request for courier pickup:
- on the Nova Post website
- in the mobile application
- 3Pay for the order online.
- 4Hand the closed postal item to the courier. The courier will print and attach a sticker to your box.
Call a courier requests created on the website can be viewed and edited in the Nova Poshta Moldova app or your personal account.
The courier neither helps to lift and lower the cargo nor wraps the parcels. The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes. Please prepare the parcel in advance to avoid delaying the courier.
- From a branch or pickup pointn
- 1
- 2Provide information about the sender and recipient.
To do so, write in Latin:
- Surname
- Name
- Email
- Phone number in international format
- Branch number or full address of the recipient in Ukraine
- 3
- 4Hand over the shipment to the branch operator in an open form.
In accordance with the requirements of international transportation, Nova Poshta employees have to check the contents for goods that are not accepted for transportation.
If the shipment is packaged, the operator must open it. Original packaging is an exception.
- 5Pay for delivery and additional services you've chosen: for example, if you've decided to choose packaging.
- from the addressn
Ordering сourier pickup in Moldova
- 1Prepare the items to be sent and pack them into the box. For quick instructions click the link on how to pack a parcel correctly.
- 2Fill in the request for courier pickup:
- on the Nova Post website
- in the mobile application
- 3Pay for the order online.
- 4Hand the closed postal item to the courier. The courier will print and attach a sticker to your box.
- Call a courier requests created on the website can be viewed and edited in the Nova Poshta Moldova app or your personal account.
- The courier neither helps to lift and lower the cargo nor wraps the parcels. The customer must do it alone.
- According to the company's rules, the courier can stay at the address no longer than 15 minutes. Please prepare the parcel in advance to avoid delaying the courier.
Нарахування митних платежів в Україні
- Invoiced value* of the parcel: up to €150
There are no additional taxes for parcels containing gifts, goods, or personal belongings
- Invoice value* of the parcel: over €150
- Import duty: 10% of excess value over €150
- VAT: 20% of the parcel value (in excess of €150 + import duty)
* Invoiced value means the declared value of an international shipment indicated in the invoice or waybill.
Calculation example:
The goods cost €200. The total customs payments will be:
- import duty = (€200 - €150) × 10% = €5
- VAT = (€200 - €150 + €5) × 20% = €11
Total tax charged: €5 + €11 = €16
If the declared value of a postal item exceeds €150, do not make two parcels out of one to avoid the customs payments.
At the customs office in Ukraine, such shipments are grouped together and their invoiced values are summed up, so customs payments will still be charged.
Examples of charging customs clearance fees in Ukraine
EXAMPLE 1
I am sending my sister a jacket, a portable speaker and her driving license.
The jacket costs €50, and the portable speaker costs €35. The total price is €85.
Customs duties will not be charged.
EXAMPLE 2
I am selling clothes to a buyer in Ukraine.
All the items are new, have price tags on, and factory packing is intact. The total price is under €150.
Customs duties will not be charged.
EXAMPLE 3
I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.
These are personal belongings, but they cost more than €150 in total.
Customs duties will be charged.
The customs house is entitled to refuse entry into the country of a postal item or change the customs payment amount
This may occur if a customs officer finds a violation:
- the postal item content differs from the list indicated in the declaration
- the declared value differs from the actual value
- the parcel contains goods that are not accepted for transportation