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International delivery

It is even more convenient to send parcels and documents from Czechia to Ukraine with Nova Post and our partners

Ordering Courier Pick-Up in Czechia

  1. 1
    Prepare the items to be sent and pack them into a box. For brief instructions about correct packing Click this packing.
  2. 2
    Fill in the request for courier pick-up:
    • 2.1
      on the Nova Post website
    • 2.2
      in the mobile application
    • 2.3
      In personal account.
  3. 3
    Complete the invoice in the application: provide a description of the content of the parcel and the market value of each item in it. If the actual value differs from the declared one, customs may reevaluate the postal item and charge additional customs payments.
  4. 4
    Pay for the order online.
  5. 5
    You will be emailed a confirmation of request, payment and the time of the courier’s arrival.
  6. 6
    Hand the closed postal item to the courier. The courier will print and attach a sticker to your box.
One cannot view or edit the created postal item on the website. You can view the created application in Nova Post application or in personal account.

When the courier picks up the shipment

The parcels are picked up by couriers of the GLS partner company on weekdays from 8.00 to 17.00. The arrival time depends on the time of application:

Time of application:
 When the courier arrives:
Mon - Fri until 17.00 on the next business day
Mon - Fri after 17.00
Sat - Sun 		on the 2nd business day after the application is submitted

After submitting the application, you will receive the date of the courier's arrival to the specified e-mail. 

After the courier picks up your shipment, you can track the delivery in Nova Post tracking.

  • How to get an invoice for online payment

    Send your request to inna.babak@novapost.com. In your request, please specify:

    1. Name of the organization.
    2. Legal address of the organization.
    3. IC, DIC.
    4. Phone number.
    5. Email address.
    6. Payment information: shipment number, date and amount of payment.

    Invoice delivery time 1-3 days after sending the request.

Delivery options in Ukraine

  • <b><font style="color: rgb(255, 19, 0);"></font>At a branch</b><br>

    At a branch

  • <b><font style="color: rgb(255, 19, 0);"></font>At an address</b><br>

    At an address

  • <b><font style="color: rgb(255, 19, 0);"></font><font style="color: rgb(255, 19, 0);"></font>In a parcel locker</b><br>

    In a parcel locker

To receive the postal item, the recipient needs to have:

  • 1
    express consignment note (ECN) serial number
  • 2
    original passport of a citizen of Ukraine or international passport – or phone with the number indicated in the ECN

Advantages

  • Delivery to parcel lockers and branches in Ukraine

    Reasonable rates
  • Delivery from 5 days

    Insuring the postal items for 100 % of the declared value

  • Parcel tracking

    We speak Ukrainian and Czech

Important information on postal item customs clearance in Ukraine

Parcel cost: up to €150 Parcel cost: over €150
No additional taxes for parcels containing gifts, goods or personal items
  • import duty: 10% of the excess of €150
  • VAT: 20% of the shipment cost (over €150 + import duty)

Calculation example

The goods cost €200. The total customs payments will be:

  • 1
    import duty = (€200 - €150) × 10 % = €5
  • 2
    VAT = (€200 - €150 + €5) × 20% = €11

Total tax charged: €5 + €11 = €16

If the declared value of a postal item exceeds €150, do not make two parcels out of one to avoid the customs payments. These parcels will be consolidated at Ukrainian customs and their declared value totaled. Thus customs payments will be applicable

Examples of declared value calculation for deliveries to Ukraine

  • <font style="color: rgb(255, 19, 0);"></font><font style="color: rgb(255, 19, 0);"></font><span style="font-weight: normal;"><span class="custom-font-size font-size-14">Example 1</span></span><br>

    Example 1

    I am sending my sister a jacket, a portable speaker and her driving license.

    The jacket costs €50, and the portable speaker costs €35. The total price is €85.

    Customs duties will not be charged.
  • <font style="color: rgb(255, 19, 0);"></font><span style="font-weight: normal;"><span class="custom-font-size font-size-14">Example 2</span></span><br>

    Example 2

    I am selling clothes to a buyer in Ukraine.

    All the items are new, have price tags on, and factory packing is intact, yet the total price is under €150.
    Customs duties will not be charged.
  • <font style="color: rgb(255, 19, 0);"></font><span style="font-weight: normal;"><span class="custom-font-size font-size-14">Example 3</span></span><br>

    Example 3

    I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.

    These are personal belongings, but they cost more than €150 in total.
    Customs duties will not be charged.