How to quickly call a courier in Moldova
1. Prepare the items to be sent and pack them into the box. For quick instructions click the link on how to pack a parcel correctly.
2. Fill in the request for courier pickup:
■ on the Nova Post website
■ in the mobile application
■ in the Business Cabinet
3. Pay for the service online.
4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.
After a shipment is created, it cannot be viewed or edited on the site. You can view your request in the Nova Post application or in your account.
Delivery options in Ukraine
At a branch
To an address
In a parcel locker
To receive the postal item, the recipient needs to have:
- 1express consignment note (ECN) serial number
- 2original passport of a citizen of Ukraine or international passport – or phone number indicated in the ECN
Advantages
You can check the courier's working schedule at the following link.
Important information on postal item customs clearance in Ukraine
- Parcel value: up to €150
No additional taxes are applied to parcels containing gifts, goods or personal items
- Parcel value: over €150
- 1Import duty: 10% of the amount in excess of €150
- 2VAT: 20% of the delivery cost (in excess of €150 + import duty)
Calculation example:
The goods cost €200. The total customs payments will be:
- 1import duty = (€200 - €150) × 10 % = €5
- 2VAT = (€200 - €150 + €5) × 20% = €11
Total tax charged: €5 + €11 = €16
The courier neither helps to lift and lower the cargo nor wraps the parcels. The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes. Please prepare the parcel in advance to avoid delaying the courier.
Examples of declared value calculation for deliveries to Ukraine
EXAMPLE 1
I am sending my sister a jacket, a portable speaker and her driving license.
The jacket costs €50, and the portable speaker costs €35. The total price is €85.
Customs duties will not be charged.EXAMPLE 2
I am selling clothes to a buyer in Ukraine.
All the items are new, have price tags on, and factory packing is intact. The total price is under €150.
Customs duties will not be charged.EXAMPLE 3
I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.
These are personal belongings, but they cost more than €150 in total.
Customs duties will be charged.