TEST
Eng
Another receiver
integration
Receive

Additional services

You can authorize another person to receive your shipment

You can apply for this service through the Nova Post mobile application

Cost

Free of charge

Applying for this service in the mobile application

  • 1. My shipments
  • 2. Shipment information
  • 3. Manage your shipment
  • 4. Other recipient
  • 5. Assign the delivery

How does an authorized person receive a parcel

At the parcel locker

  1. 1
    Approach the parcel locker
  2. 2
    Start the Nova Post mobile application and turn on Bluetooth on your smartphone
  3. 3
    Select the right parcel in the list and make a payment if you are specified as the payer
  4. 4
    Click "Open locker"
  5. 5
    Pick up the parcel and close the locker

At the branch

  • 1
    Provide the operator with your phone number, the code from the message, or the express waybill serial number
    If you have the mobile application installed, show the operator the barcode on the home page to scan.
  • 2
    Pay for the delivery if you are specified as the payer
  • 3
    Pick up the shipment you have been authorized with

At the address

  1. 1
    Provide the courier with your phone number, the code from the message, or the express waybill number
  2. 2
    Pay for the delivery if you are specified as the payer
  3. 3
    Collect the shipment assigned to you

Canceling the authorization

  • 1. My shipments
  • 2. Shipment information
  • 3. Manage your shipment
  • 4. Other recipient
  • 5. Cancel the authorization

You can't apply for the service if:

  • 1
    You send a parcel: only the recipient can apply for the service
  • 2
    You have previously ordered the Personally in hand service
  • 3
    The additional service "Change of data in the express waybill" has been ordered (if you order a change of data, the "Other recipient" service will be canceled, but you can reorder it).
  • 4
    You have no SMS code or Nova Post mobile app