Customs clearance rules for parcels from Moldova online stores in EU countries

For all parcels: €3 per each unique HS code in the parcel
For parcels with an invoice value over €150: customs duty from 0% to 17% according to TARIC tariffs, depending on the type of goods and country of origin.
VAT: from 0% to 27% of the customs value of the parcel.

Detailed rules for calculating customs duties depend on the destination country.

What are “parcel customs value” and “parcel invoice value”
Parcel customs value is the parcel invoice value specified in the invoice + delivery cost + fixed customs duty, if charged. VAT is calculated based on this amount.
Parcel invoice value is the sum of the value of each item in the invoice. The import duty rate is determined based on the invoice value of each item in the invoice, as the amount of import duty depends on the type of goods according to the TARIC classification.

Do not attempt to send a parcel as a private individual to avoid customs duties

EU Customs is introducing a new centralized analytics system (EUCDH) and mandatory product identifiers (PID). This will allow for the automatic detection of regular commercial shipments masquerading as personal ones.

Such shipments will be blocked at customs; in the event of reclassification of the shipment type, fines may be imposed.

How businesses can order customs clearance for cargo in Moldova

With the help of a Nova Post customs broker
Using your own customs broker service
Through the recipient when completing an import declaration.

Prepare the agreement

For customs clearance of deliveries, you need to sign an agreement for carriage. A customs brokerage service contract is also permitted.

Pay customs fees and duties

After the receipt of the item for shipment, we will send the recipient a message by SMS or email regarding parcel registration and payments.

The recipient needs to sign a power of attorney for a Nova Post customs broker and provide their identification number for customs clearance.

The payments need to be made during the receipt of a postal item: at a branch or through a courier.

Prepare your information

IDNO is an economic operator registration and identification number for customs clearance purposes.
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Accompanying documents:
- invoice with freight information: a detailed description, cost excl. VAT, harmonised codes of the goods, Incoterms for the delivery, signature and seal of the issuer
- foreign economic contract
- specification
- power of attorney for the broker
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Additional documents required for certain types of goods. The information can be provided by an operator or sales managers of Nova Post. For example:
- Quality Assurance Certificate
- Certificate of Origin
- HS goods code confirmation from the Harmonised System of Goods Description and Coding
- technical specifications detailing the quality and quantity and their application
- etc.

The operator will inform you about additional documents. You can also refer to Nova Post sales manager with questions.

Check your freight

Freight that does not require a veterinary, phytosanitary, environmental or gemological analysis are accepted for delivery.

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Nova Post is not responsible for any changes to customs regulations or delivery conditions established by third parties. We recommend checking the updated information on the customs service websites of the destination country and/or in the delivery rules of the online store where you make your purchase.