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Receive at address
integration
For business

Receive

Request your shipments to your address and save your time

The courier will deliver your parcel to the door of your home, office, or apartment.

The courier will deliver shipments up to 30 kg to the door for free, while shipments over 30 kg – for an additional fee.

Time of shipment delivery to the address: until 6 p.m., regardless of the location

How to receive your shipment

On the delivery day, you will get a notification on your phone number about the time of delivery to the address specified in the express waybill (EW).

  1. 1
  2. 2
    Inspect the shipment. Follow the link for shipment inspection rules.
  3. 3
    Pay for the delivery: in cash to the courier or online in the business account.

Non-cash payments are settled every 10 days based on the following:

  • 1
    Agreement with Nova poshta
  • 2
    Work Acceptance Request
  • 3
    Accompanying documents: tax certificate and invoice

How to order to the door delivery for parcels over 30 kg

Enable the "To the door" option when creating a shipment in the business account or via API integration.

Rates

  • Shipment
    up to 30 kg

    To the door

    free of charge

  • Cargo,
    up to 100 kg

    To the door

    100 ₴

  • Per each
    100 kg

    To the door

    +100 ₴

  • Tires,
    rims

    To the door

    100 ₴

To the door delivery is available if:

  • 1
    One place of shipment weighs up to 100 kg
  • 2
    The distance from the parking lot of the Nova Post vehicle to the recipient's building does not exceed 50 meters
  • 3
    There are no obstacles to move the shipment (narrow aisles or elevator)
  • 4
    If there is no elevator or it is malfunctioning, parcel can be lifted only up to the 5th floor, or reschedule delivery for another day or forward it to the nearest branch to pick it up

To the door delivery is not available for the "Pallet" shipment type.

Additional services

  • Refusal to receive
    Specify the reason for refusing to receive the parcel.
  • Storage
    Free of charge: 3 days for pallets, 7 days for other shipments. Storage at the addressed delivery service for 7 days. Further, up to 30 days – in the branch.
  • Easy return
    You can return the received shipment within 14 days.
  • Receipt of shipments by register
    Receive lots of shipments quickly and easily.
  • Forwarding
    You can forward your shipment at any time. Forwarding within the city and throughout Ukraine is free of charge until the shipment has reached its ultimate destination.
  • Reschedule
    Reschedule the delivery date within 7 days of free storage.