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Cost calculator
Delivery terms
Packaging
Allowed products
Create a shipment
Send to Ukraine
Order a courier by contacting our call center operator: +420 225 500 609
Don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
How to call a courier in the Czech Republic
1. Prepare the items to be sent and pack them into the box. We have prepared a short guide for you at the link: how to pack a parcel properly.
2. Fill out an application for a courier pickup:
3. Pay for the service online.
4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.
When the courier picks up the shipment
The parcels are picked up by couriers of the GLS partner company on weekdays from 8.00 to 17.00. The arrival time depends on the time of application:
- Time of application:
Mon - Fri until 17:00
Sat - Sun after 17:00
- When the courier arrives:
on the next business day
on the 2nd business day after the application is submitted
After submitting the application, you will receive the date of the courier's arrival to the specified e-mail.
After the courier picks up your shipment, you can track the delivery in Nova Post tracking.
- How to get an invoice for online payment
Send your request to inna.babak@novapost.com.
In your request, please specify:
- 1Name of the organization.
- 2Legal address of the organization.
- 3IC, DIC.
- 4Phone number.
- 5Email address.
- 6Payment information: shipment number, date and amount of payment.
Invoice delivery time: 1-3 days after sending the request.
Delivery options in Ukraine
At a branch
At an address
In a parcel locker
To receive the postal item, the recipient needs to have
- 1express consignment note (ECN) serial number
- 2original passport of a citizen of Ukraine or international passport – or phone with the number indicated in the ECN
Advantages
Reasonable rates
Delivery to parcel lockers and branches in Ukraine
Delivery from 5 days
Insuring the postal items for 100 % of the declared value
Parcel tracking
We speak Ukrainian and Czech
The courier accepts shipments up to 30 kg.
Larger parcels should be sent and picked up at Nova Post cargo branches.
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.
Important information on postal item customs clearance in Ukraine
- Parcel cost: up to €150
No additional taxes for parcels containing gifts, goods or personal items
- Parcel cost: over €150
- 1Import duty: 10% of the excess of €150
- 2VAT: 20% of the shipment cost (over €150 + import duty)
Calculation example
The goods cost €200. The total customs payments will be:
- 1import duty = (€200 - €150) × 10 % = €5
- 2VAT = (€200 - €150 + €5) × 20% = €11
Total tax charged: €5 + €11 = €16
Examples of declared value calculation for deliveries to Ukraine
EXAMPLE 1
I am sending my sister a jacket, a portable speaker and her driving license.
The jacket costs €50, and the portable speaker costs €35. The total price is €85.
Customs duties will not be charged.
EXAMPLE 2
I am selling clothes to a buyer in Ukraine.
All the items are new, have price tags on, and factory packing is intact, yet the total price is under €150.
Customs duties will not be charged.
EXAMPLE 3
I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.
These are personal belongings, but they cost more than €150 in total.
Customs duties will not be charged.