Create a shipment

Order a courier by contacting our call center operator: +420 225 500 609

Don't have time to deal with electronic forms?

The operator will provide service advice and will fill courier call application for you.

How to call a courier in the Czech Republic

1. Prepare the items to be sent and pack them into the box. We have prepared a short guide for you at the link: how to pack a parcel properly.
2. Fill out an application for a courier pickup:
■   in Nova Post chatbot
■   in the mobile application
■   in your personal account

3. Pay for the service online.
4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.

One cannot view or edit the created postal item on the website. You can view the created application in Nova Post application or in personal account.

When the courier picks up the shipment

The parcels are picked up by couriers of the GLS partner company on weekdays from 8.00 to 17.00. The arrival time depends on the time of application:

Time of application
Mon - Fri until 17:00
Sat - Sun after 17:00
When the courier arrives

After submitting the application, you will receive the date of the courier's arrival to the specified e-mail.

After the courier picks up your shipment, you can track the delivery in Nova Post tracking.

How to get an invoice for online payment
Send your request to inna.babak@novapost.com.
In your request, please specify:
Name of the organization.
Legal address of the organization.
IC, DIC.
Phone number.
Email address.
Payment information: shipment number, date and amount of payment.
Invoice delivery time: 1-3 days after sending the request.

Delivery options in Ukraine

At a branch
At an address
In a parcel locker

To receive the postal item, the recipient needs to have

express consignment note (ECN) serial number
original passport of a citizen of Ukraine or international passport – or phone with the number indicated in the ECN

Advantages

Reasonable rates
Delivery to parcel lockers and branches in Ukraine
Delivery from 5 days
Insuring the postal items for 100 % of the invoiced value
Parcel tracking
We speak Ukrainian and Czech

The courier accepts shipments up to 30 kg.
Larger parcels should be sent and picked up at Nova Post cargo branches.

The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.

According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.

Important information on postal item customs clearance in Ukraine

The invoiced value of the parcel: up to €150
No additional taxes for parcels containing gifts, goods or personal items
The invoiced value of the parcel: over €150
Import duty: 10% of the excess of €150
VAT: 20% of the invoiced value of the shipment (over €150 + import duty)

Calculation example

The goods cost €200. The total customs payments will be:

import duty = (€200 - €150) × 10 % = €5
VAT = (€200 - €150 + €5) × 20% = €11

Total tax charged: €5 + €11 = €16

If the invoiced value of a shipment is more than €150, do not split it into two parcels to avoid paying customs duties. At the customs office in Ukraine, such shipments are grouped together and their invoiced values are summed up, so customs payments will still be charged.

Examples of declared value calculation for deliveries to Ukraine

EXAMPLE 1
I am sending my sister a jacket, a portable speaker and her driving license.

The jacket costs €50, and the portable speaker costs €35. The total price is €85.

Customs duties will not be charged.
EXAMPLE 2
I am selling clothes to a buyer in Ukraine.

All items are new, with price tags and in original packaging, but the total invoiced value is less than €150.

Customs duties will not be charged.
EXAMPLE 3
I am sending my daughter a suitcase of her personal items: dresses, pullovers, shoes and make-up products.

All items are personal, but their total invoiced value is more than €150.

Customs duties will not be charged.