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Receive from Ukraine

International delivery

Receive shipments from other countries

With Nova Post in Germany, you can quickly and conveniently receive a postal item from Ukraine

  • at a branch
  • courier delivery at your address
  • at partner pickup points

Delivery time

  • From 5 days

Who is the payer

  • Delivery cost

    Sender in Ukraine or recipient in Germany

Once it is sent, we will notify the recipient of the parcel's processing.

Full shipping rates from Ukraine can be found here

Delivery services from Ukraine can be paid for by the recipient

Payment by the Recipient: Worry-free delivery

This is a handy option allowing the Sender to make an international express shipment and assign the delivery cost to the Recipient. 

You, as a Sender, can manage your logistics costs more efficiently by informing and agreeing on the delivery cost with the recipient in advance.

How does it work

  1. Defining the payer of logistics services: The Sender must inform the Recipient and obtain consent to pay for logistics services in favor of the Nova Post Group of Companies with the currency of the country of receipt.
  2. Creating a shipment: The Sender shall create a shipment as usual, specifying all the necessary data for an international shipment.
  3. Selecting a payer: When registering a shipment, choose the “Payment by the Recipient” option.
  4. Delivery: Your parcel will be delivered to a branch in the country of the NP's presence.
  5. Payment: The Recipient shall pay all delivery-related costs in the mobile app or at the branch upon receipt of the parcel.
  6. Pickup: The Recipient can pick up the parcel at the NP branch.

Frequently Asked Questions

Parcel customs clearance

  • Invoiced value of the parcel: up to €45

    The parcel is not subject to additional customs duties (unless the customs determines that the declared value of the parcel exceeds €45).

    Recipients in Germany are required to pay a service fee of €3,15 for customs brokerage services.

Recipients in Germany are required to pay a service fee for customs brokerage services

Recipients in Germany are required to pay a service fee of €3,15 for customs brokerage services.

The eCom Solution partner sends letters to customers, collects powers of attorney, and receives payments from customers for customs brokerage services. The partner handles this process through the EASY IMPORT portal.

Why is this necessary

 This is a mandatory step for clearing customs. Without a power of attorney from the recipient, we cannot complete the customs clearance of the shipment.

Here’s how the process works for the customer

The customer has 7 days to complete this; otherwise, the shipment will be returned to Ukraine

  1. Letter: The customer receives an email from eCom Solution with a link to the portal.
  2. Authorization: Using the link (and PIN code), the customer fills out the form: full name in Latin characters and registered address in Germany.
  3. Payment: After providing the authorization, the customer receives a link to pay the service fee of €3,15
    Important: Payment is online only

Calculation example:

The goods cost €300. The customs payments will total:

  • import duty = €300 × 12% = €36
  • VAT = (€300 + €36) × 19% = €63,84

Tax charged to the recipient: €36 + €63,84 = €99,84

The customs might be entitled to refuse the parcel entry to the country or change the customs payment amount

This can happen if a customs officer detects a breach of the rules:

  • The contents differ from the list specified in the declaration.
  • The invoiced value differs from the real value.
  • In the last month, the recipient has already received international shipments with a total invoiced value of more than €45.

How to receive

At the Nova Post branch

  1. Get an SMS message about the parcel delivery.
  2. Visit the specified branch with the original identity documents and the International Express Waybill (IEW) number.
  3. Provide the operator with the express waybill number and documents.
  4. Pay the customs duty if it was charged.
  5. Receive the parcel and a copy of the IEW to confirm receipt.

By courier to the address

  1. Receive an SMS or email from InPost with information about the date and time of delivery.
  2. Have your identity documents.

You can receive a parcel up to 30 kg by courier service

  • Weight: up to 30 kg
  • Width, height, and length shall not exceed 120×80×69 cm

At partner pickup points

  1. Receive an SMS or email with information about the delivery of the parcel.
  2. Visit the specified pickup point with the original identity documents and the International Express Waybill (IEW) number.
  3. Provide the operator with the express waybill number and documents.
  4. Receive the parcel and a copy of the IEW to confirm receipt.