You can authorize another person to receive your shipment
You can apply for this service through the Nova Post mobile application
The service is free.
![](https://site-assets.novapost.com/ad385a69-e79c-4f83-b0d6-43c271fa44bd.png)
How to order a service in a mobile application
1. My shipments
2. Shipment information
3. Manage your shipment
4. Other recipient
5. Assign the delivery
How does an authorized person receive a parcel
At the parcel locker
- 1Approach the parcel locker
- 2Start the Nova Post mobile application and turn on Bluetooth and geolocation on your smartphone
- 3Pay for shipment if you are listed as the payer
- 4Click "Open the locker"
- 5Pick up the parcel and close the locker
At the branch
- 1Provide the operator with your phone number, the code you received by SMS or the express waybill number (EW)
- 2Pay for the shipment if you are listed as the payer
- 3Pick up the shipment entrusted to you
How to cancel the authorization
1. My shipments
2. Shipment information
3. Manage your shipment
4. Other recipient
5. Assign the delivery
The service cannot be activated if:
- 1You are the sender. Only the recipient can order the service
- 2Parcel's declared value exceeds 20 000 lei
- 3
- 4In the express waybill, the data was changed after the shipment arrived at the branch, at the post locker, at the Pick Up point or at the address