Customs duties for recipients of parcels from abroad

Parcels subject to customs duties
Invoice value over €45
Sent from a country outside the European Union

How customs duties are calculated

The cost of a parcel at customs is calculated based on the invoice value of the parcel and the cost of delivery.

Up to €45 No customs duties are charged

Over €45 to €15023% VAT*

Over €150VAT 21%*
Import duty: from 0% to 10%**

If the cost of the parcel exceeds €150, the parcel will only be cleared through customs after receiving your consent. If the recipient refuses to clear the parcel through customs, we will return it to the sender.

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* VAT is charged on the value of the goods plus the cost of delivery. In some cases, other fees may apply (e.g., customs processing)

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** The import duty is calculated for each item on the invoice.

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Calculation and payment of customs duties

Payment of customs duties is mandatory for receiving a parcel

If customs duties are calculated for a parcel, we will notify the recipient after the parcel has been shipped.
When customs charges are assessed, the recipient will receive a notification in the mobile app about the amount of customs duties.

We will also send a letter to the recipient's mail address and an SMS message to their phone number. The recipient's contact details provided when the parcel was sent will be used for notification purposes.