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Payment of customs duties
International delivery

Customs payments for recipients of parcels from abroad

If you are receiving a parcel from a country outside the EU, customs duty accrual rules will apply.

Orders from online stores

Personal shipment from abroad

  • Fixed duty: €3 per unique HS code in the parcel
  • VAT: 23% for parcels with a customs value exceeding €45
  • Import duty: from 0% to 18% for parcels with an invoiced value exceeding €150
  • Customs value up to €45: no duties apply
  • Customs value over €45: VAT 23%
  • Invoiced value over €150: import duty from 0% to 18%

A broker fee may be added to the customs payments.

If the parcel value exceeds €150, the parcel will be cleared through customs only after the recipient's consent. If the recipient refuses customs clearance, we will return the parcel to the sender.

The customs authority has the right not to release the shipment or to amend the amount of the customs payments

This can happen if a customs officer detects a violation:

  • The contents of the shipment differ from the list specified in the declaration
  • The invoiced value differs from the real value
  • The parcel contains goods not accepted for transportation

Payment of accrued customs duties

Payment of customs duties is mandatory for receiving the parcel. Customs duties are paid by the recipient.

  • Orders from online stores outside the EU

    If the seller is registered in the IOSS system, customs duties may be calculated and paid at the time of ordering.

    Otherwise, customs duties will be accrued at the customs office in the destination country. Payment of customs duties is mandatory for receiving the parcel.

Once customs duties have been accrued by the customs office, we will notify the recipient and send a payment link via:

  • The mobile app
  • SMS notification
  • Email

Methods of paying customs duties

Depending on the delivery method, different payment options may be available.

  • The mobile app
  • Via the link
  • When receiving the parcel

How to pay customs fees in the Nova Post app

Once customs fees have been calculated, the payment option will appear in the app in the “Package Information” section.