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Payment of customs duties
International delivery

Customs payments for recipients of parcels from abroad

If you are receiving a parcel from a country outside the EU, customs duty accrual rules will apply.

Starting November 1, 2026, a handling fee will be charged during customs clearance for parcels from online stores and marketplaces based on COUNCIL REGULATION (EU) 2026/382

  • Orders from online stores
    up to €150

    • Handling fee: €2 per line item* in the invoice
    • Fixed duty: €3 per unique HS code in the invoice
    • VAT: 23% of the customs value

*Line item – one or more goods in a consignment that have the same tariff classification (HS code), description, and origin as defined by REGULATION (EU) 2026/2108 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCI

The customs authority has the right not to release the shipment or to amend the amount of the customs payments

This can happen if a customs officer detects a violation:

  • The contents of the shipment differ from the list specified in the declaration
  • The invoiced value differs from the real value
  • The parcel contains goods not accepted for transportation

Payment of accrued customs duties

Payment of customs duties is mandatory for receiving the parcel. Customs duties are paid by the recipient.

  • Orders from online stores outside the EU

    If the seller is registered in the IOSS system, customs duties may be calculated and paid at the time of ordering.

    Otherwise, customs duties will be accrued at the customs office in the destination country. Payment of customs duties is mandatory for receiving the parcel.

Once customs duties have been accrued by the customs office, we will notify the recipient and send a payment link via:

  • The mobile app
  • SMS notification
  • Email

Methods of paying customs duties

Depending on the delivery method, different payment options may be available.

  • Hand with a smartphone and card.
    The mobile app
  • Workspace with a computer on the desk.
    Via the link
  • Nova Post branch.
    When receiving the parcel

How to pay customs fees in the Nova Post app

Once customs fees have been calculated, the payment option will appear in the app in the “Package Information” section.

Smartphone screen showing the customs duty payment interface in the app.