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Order a courier by contacting our call center operator: +48 182 111 609

Don't have time to deal with electronic forms?

The operator will provide service advice and will fill courier call application for you.

A smiling girl calling the call center.

How to quickly call a courier in Poland

  • A person packs items into a branded Nova Post box.
    1. Prepare and pack the items in a box. We have prepared for you a short instruction on how to pack a parcel properly.
  • 2. Fill out an application for a courier pickup:
    ■     in Nova Post chatbot
    ■      via the mobile application
    ■      in your personal account
  • Smartphone screen with a "Pay" button.
    3. Pay for the service online.
  • A smiling customer hands a box to a Nova Post courier.
    4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.

You can track your shipment using the Nova Post tracking option on the website and in the mobile application.

You cannot edit or review the submitted shipment form

using the website.

You may find the submitted shipment form in the Nova Post mobile application or inside your personal account.

Benefits

  • Delivery time from 1 day
  • Free insurance for shipments valued up to 1 000 zł*
  • Parcel tracking
  • Customer support

*If the shipment value exceeds 1 000 zł, a declared value fee is added to the delivery rate: 0.5% of the declared value.

The courier will arrive to pick up the parcel the next business day after the application is submitted

In Warsaw, parcels are picked up by Nova Post couriers. In other cities, by couriers of the GLS partner company.

Cities where parcels are picked up on the application day

Bydgoszcz

Warsaw

Wroclaw

Gdańsk

Gdynia

Jelenia Góra

Rzeszów

Katowice

Kraków

Legnica

Łódź

Lublin

Poznań

Sopot

Toruń

Szczecin

Zielona Góra

Time of application processing and payment

Mon-Fri till 14:00

The courier will deliver the shipment across Poland in 1-2 days

Cities where the parcel is delivered in one day

Bydgoszcz

Warsaw

Wroclaw

Gdańsk

Gdynia

Jelenia Góra

Rzeszów

Katowice

Kraków

Legnica

Łódź

Lublin

Poznań

Sopot

Toruń

Szczecin

Zielona Góra

The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.

According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.

How to receive an invoice for an online payment

Send your inquiry to the following e-mail address: accounting@novapost.pl. Your request should contain:

  • Company name
  • Registered address
  • IC, DIC
  • Phone number
  • Email address
  • Payment information: shipment number, payment date and amount

Invoice issuance date: 1-3 days from receipt of the inquiry.

FAQs

  • What should I do if I wasn't at home when the courier arrived

    We will call you to arrange a new pick-up date.

    After two unsuccessful attempts, we will transfer the parcel to the warehouse and call the recipient to confirm whether the delivery is still needed.