How to order a courier to send a parcel in Poland from address

1. 1
   Prepare and pack your items in a box.
   We have prepared a short instruction for you under the link: how to properly pack a parcel.
2. 2
   Create a new shipment:

   • 2.1
     using the Nova Post website
   • 2.2
     using the mobile application
   • 2.3
     using a personal account
3. 3
   Enter all necessary data in the shipment form: sender's details, recipient's details, contents and declared shipment value.
4. 4
   Pay for the shipment.
5. 5
   Receive e-mail confirmation of application submission, payment and courier arrival date.
6. 6
   Hand the packed parcel over to the courier. The courier will print and stick a sticker on your box.

You can track your shipment using the Nova Post tracking option on the website and in the mobile application.

You may find the submitted shipment form in the Nova Post mobile application or inside your personal account.

Benefits

The courier will arrive to pick up the parcel the next business day after the application is submitted

In Warsaw, parcels are picked up by Nova Post couriers. In other cities, by couriers of the GLS partner company.

Cities where parcels are picked up on the application day

The courier will deliver the shipment across Poland in 1-2 days

Cities where the parcel is delivered in one day

How to receive an invoice for an online payment

Send your inquiry to the following e-mail address: accounting@novapost.pl. Your request should contain:

• 1
  Company name
• 2
  Registered address
• 3
  IC, DIC
• 4
  Phone number
• 5
  Email address
• 6
  Payment information: shipment number, payment date and amount

FAQs