Parcels and documents

integration

Sending parcels and documents to Ukraine from Poland is easy with Nova Post

Send your family and friends personal items, documents, gifts or goods that they can receive in Ukraine at a Nova Post branch, parcel locker or at an address

Advantages

  • Own branch network in Poland
  • Insurance within the declared value of the postal item
  • Support service
  • Courier Pick-up
  • Delivery to a branch, parcel locker or an address in Ukraine
  • Parcel tracking

Delivery time

  • From 3 days

Delivery cost

  • Detailed delivery costs can be found here

The postal item delivery cost is paid by the sender in Poland.
The cost of possible additional customs duties is paid by the recipient in Ukraine.

The maximum number of places for 1 electronic waybill for parcels from Poland to Ukraine is 5 places

What can be sent

  • Food in factory packing with the total weight up to 10 kg
  • Cosmetics: nail polishes, varnishes and dyes, and cosmetic lotions
  • Household chemical agents and cleaning agents if the manufacturer and ingredients are indicated on the packing
  • New batteries and storage cells (except for lead acid ones) in factory packing, with closed contacts
  • Digital storage devices or flash drives without passwords
  • Dietary supplements, vitamins

What you can't send

  • Foodstuffs requiring special temperature conditions, without original packaging and weighing more than 10 kg
  • Cigarettes and alcohol
  • Money, coins, banknotes
  • Jewelry, precious metals and stones

  • If, during the inspection of the shipment, a customs officer finds goods that are not accepted for transportation, the parcel will be returned at the sender's expense

Instructions

Sending from a branch:

  1. 1
    Give the operator an open parcel so that they can inspect its contents;
  2. 2
    Provide the sender's information: first and last name in Latin characters, phone number;
  3. 3
    Enter the recipient's information: first and last name in Latin characters, phone number;
  4. 4
    Specify the type of delivery: branch, parcel locker, address (zip code, city, street, house number, apartment number);
  5. 5
    Pay for the postal item.

Shipping from your address:

  1. 1
    Fill out the on-line form for shipping from your address. When filling the invoice (description of each position) kindly provide as detailed description as possible for the shipment (name, colour, dimensions, condition [new or used], for equipment provide the model and manufacturer, year of manufacture, for books – the name, author and publisher).
  2. 2
    Pay on-line for the delivery
  3. 3
    When the Nova Post operator calls you to confirm the shipment, please provide a convenient date when the courier should pick up the shipment*
  4. 4
    Pack the shipment into one box in accordance with the Packaging Regulations. f your shipment consists of several boxes, please fill out a separate on-line request and pay for them.
  5. 5
    Wait for the courier at the agreed up time and provide the courier with the packed shipment**

*   The courier can pick up the shipment not sooner than the next working day, which cannot be a weekend or other non-working day.

**The courier will not check the parcel for items that are not accepted for transportation.

In accordance with the requirements of international transportation, Nova Post employees must check the contents for goods that are not accepted for transportation before handing them over to customs. In case of detection, such shipments will be withdrawn and further actions will be agreed upon through the Nova Post call center operator.

In case of full or partial return of the parcel to the sender, he/she will be obliged to reimburse the cost of delivery and other expenses related to the return of the items that are not accepted for transportation.

Full list of goods that are not accepted for transportation

Your shipment can be picked up by a Nova Post courier or a Partner operator who whom we cooperate.

Customs clearance

  • For postal items with an estimated value of up to €150

    International postal items sent to Ukraine from an individual to an individual with an estimated value of up to €150 are not subject to additional taxes.
  • For postal items with an estimated value of more than €150

    International postal items sent to Ukraine from an individual to an individual with an estimated value of more than €150 are subject to an import duty of 10% of the excess of €150 and VAT of 20% of the value of the postal item over €150. You will also be charged an additional fee for customs brokerage services.

For example:

  • 1
    Value of the goods = €200
  • 2
    Import duty = (€200 € - €150) × 10% = €5
  • 3
    VAT = (€200 - €150 + €5 (duty)) × 20% = €11

Customs payments will total: duty €5 + VAT €11 = €16

  • Customs clearance is paid by the recipient. To clear the shipment, the recipient will be contacted for further instructions on the procedure and payment.

Channels for receipt/sending

Additional Services

Questions/answers

  • What is required in order to ship a parcel from a branch in Poland

    A shipment to be send from a branch needs to be provided in an unpacked manner, since in accordance with the regulations for international shipments, Nova Post employees must review the parcel’s content for items not accepted for transportation.

    For examination purposes, Nova Post employees have the right to open an already sealed parcel. The sole exception is factory packaging.

  • What is required in order to ship a parcel from a Polish address

    In order to ship from an address, please fill out the on-line shipping form, review the parcel’s contents for items not accepted for transportation and pack the items in accordance with Packaging Regulations. The courier has the right to refuse to take the parcel if it is not packed in accordance with the regulations.

    The courier will not review the shipment to determine if it contains any items which are not permitted for shipment.

  • What is the cost of parcel delivery to Ukraine

    The delivery cost depends on the parcel weight and the delivery method. See here.

  • What is the delivery time for a parcel to Ukraine

    The delivery time of a parcel from Poland to Ukraine is from 3 days.

  • I have filled out on-line shipping request. When can I expect the courier

    You will initially be called by a Nova Post call centre operator to review the shipment details and to find a convenient time for the courier to arrive. The courier will pick up your parcel not sooner than the next working day after you fill out the on-line shipping request.

  • What happens if goods that are not accepted for transportation are found in the parcel

    In accordance with the requirements of international transportation, Nova Post employees must check the contents for goods that are not accepted for transportation before handing them over to customs. In case of detection, such shipments will be withdrawn and further actions will be agreed upon through the Nova Post call center operator.

    In case of full or partial return of the parcel to the sender, he/she will be obliged to reimburse the cost of delivery and other expenses related to the return of the items that are not accepted for transportation.

    Full list of goods that are not accepted for transportation

  • How can the recipient receive their parcel in Ukraine

    • 1
      At the nearest branch
    • 2
      At the Recipient's address (courier delivery)
    • 3
      At a parcel locker

    To receive the postal item, it is enough to have the express consignment note, the original passport of a citizen of Ukraine/passport of a citizen of Ukraine for travel abroad or a phone with the number indicated in the express consignment note.

  • How the parcel be handed over for shipment

    The parcel must be handed over for shipment in an open state. In accordance with the requirements of international transportation, Nova Post employees must check the contents for the presence of goods that are not accepted for transportation

    Nova Post employees have the right to open a pre-packed parcel for inspection. The only exception is factory packaging.

  • In what case will my parcel not be accepted for shipment

    Your parcel will not be accepted for shipment if it contains goods that are not accepted for transportation.

    Full list of goods that are not accepted for transportation

  • What are the maximum dimensions and weight of a parcel that can be sent to Ukraine

    The Polish post office accepts parcels with a maximum weight of 30 kg of actual or volume weight. The sum of the sides should not exceed 150 cm and the length of the largest side should not exceed 120 cm (including packaging).

  • Why is it important to indicate the declared value of your postal item correctly

    The declared value amount affects the customs payments that may be charged after crossing the Ukrainian border. The declared value must equal the market value of the parcel. If the declared value of the parcel does not correspond to the actual value, this may result in the parcel being delayed at the border, re-evaluation and charging customs duties on the actual value of the postal item.

  • Who pays for sending a parcel

    The sender pays the cost of shipping and additional services. If customs duties are charged, they are paid by the recipient.

  • What happens to my parcel at the customs office

    If, during the inspection of the shipment, a customs officer finds goods that are not accepted for transportation, the parcel will be disposed of or returned at the sender's expense.
    If the declared value of a parcel is more than €150, it is subject to import duty of 10% of the excess of €150 and VAT of 20% of the value of the postal item over €150.

    You will also be charged an additional fee for customs brokerage services.

  • How do I pay customs duties

    Customs payments (for parcels with a declared value of more than €150) are made by the parcel recipient. A representative of Nova Post will contact you using the specified phone number or e-mail. The recipient needs to sign a power of attorney for the customs broker and provide their identification number for customs clearance.

    For example: Value of the goods = €200 Import duty = (€200 € - €150) × 10% = €5 VAT = (€200 - €150 + €5 (duty)) × 20% = €11 Customs payments will total: duty €5 + VAT €11 = €16.

    The recipient must pay the accrued amount of customs duties upon receipt at the post office, parcel locker or at the address.

  • How can I track my parcel

    The parcel can be tracked using Nova Post or Nova Poshta Global tracking by the international express consignment note number. After the parcel crosses the border, it will be assigned a new number. Its transportation in Ukraine can be tracked in the mobile app or by Nova Post tracking.

  • How will the recipient know that the parcel has arrived

    The recipient will know that the parcel has arrived at the post office or parcel locker from the standard Nova Post notification via Viber, SMS or the mobile app. Upon receipt at the address, the recipient will be contacted by the courier.