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Request a courier

integration
Send to Ukraine

International delivery

How to request a courier in Poland

  1. 1
    Prepare and pack the items in a box. We have prepared for you a short instruction on how to pack a parcel right.
  2. 2
    Fill out an application to request a courier:
    • 2.1
      on the Nova Post website
    • 2.2
      via the mobile application
    • 2.3
      in the personal account
  3. 3
    Fill out an invoice that is the part the application form: describe the contents of the parcel and the estimated or market value of each item. If the actual value differs from the estimated one, the customs service may re-evaluate the value of the parcel and charge additional customs fees.
  4. 4
    Pay for the service online.
  5. 5
    Receive an email with the confirmation of the request, payment and courier arrival time.
  6. 6
    Hand a courier the packed parcel. The courier will print and stick a sticker on your box.
Once created, the parcel cannot be reviewed or edited on the website. You can see the created request in Nova Post App in Poland or in your personal account. 

When the courier picks up the shipment

The parcels are picked up by couriers of the GLS partner company on weekdays from 8:00 to 17:00. The arrival time depends on the time of application:

  • Time of application

    Mon - Fri until 17:00
    Mon - Fri after 17:00
    Sat - Sun

  • When the courier arrives

    on the next business day
    on the 2nd business day after the application is submitted

After submitting the application, you will receive the date of the courier's arrival to the specified e-mail.

After the courier picks up your shipment, you can track the delivery in Nova Post tracking.

  • How to get an invoice for online payment

    Send your request to accounting@novapost.pl. In your request, please specify:

    • 1
      Name of the organization
    • 2
      Legal address of the organization
    • 3
      IC, DIC
    • 4
      Phone number
    • 5
      Email address
    • 6
      Payment information: shipment number, date and amount of payment

    Invoice delivery time 1-3 days after sending the request.

Advantages

  • Favorable delivery costs
  • Delivery by a courier to Ukraine
  • Delivery from 3 days
  • Insurance of parcels for 100% of the specified value
  • Parcel tracking
  • We speak Ukrainian and Polish

Delivery options to Ukraine

  • Branch
  • Address
  • Parcel locker

To receive a parcel, you must have:

  • 1
    express waybill number
  • 2
    original passport of a citizen of Ukraine / foreign passport - or an access to phone number indicated in the express waybill

Which items are allowed

  • Food in original packaging of total weight up to 10 kg
  • Perfumery and cosmetic products: perfumes, colognes, nail polishes, hair dyes, cosmetic lotions
  • Household and cleaning items with the name of the manufacturer and composition
  • New accumulators, batteries (except for lead-acid batteries): in the original packaging with closed contacts
  • Hard discs or pen drives without security passwords

Which items are prohibited

  • Dangerous goods: weapons, flammable liquids and solids, substances in pressurized cylinders, gases, deodorants
  • Art objects: paintings, stamps, antique books, icons
  • Food products of animal origin, as well as products that require temperature maintenance or those with perishability
  • Jewelry and precious metals
  • Medicines and vitamins
  • If the customs officer detects prohibited goods during the inspection of the parcel, the parcel will be returned to the sender on his/her cost

What you need to know about customs clearance of a parcel in Ukraine

  • Shipping cost: up to €150

    There are no additional custom fees

  • Shipping cost: over €150

    import duty: 10% of the amount over €150

    VAT: 20% of the parcel value (an amount over €150 + import duty)

An example of a calculation

The product costs €200. Customs fees include:

  • 1
    import duty = (€200 - €150) x 10% = €5
  • 2
    VAT = (€200 - €150 + €5) x 20% = €11

Total tax payable: €5 + €11 = €16

If the estimated value of the parcel is more than €150, do not split it into several parcels to avoid paying customs fees. Such parcels are grouped into one at customs in Ukraine and the estimated value of all the parcels is summed up, which results in customs fees being charged anyway

Examples of calculating the estimated value for parcels to Ukraine

  • <span style="font-size: 12pt;"><span class="custom-font-family font-family-NovaPoshta" style="font-weight: normal;"><span class="custom-font-size font-size-12"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">Example 1</span></span></span></span></span>

    Example 1

    I am sending my sister a jacket, a portable speaker and her driver's license. The jacket cost €50, the portable speaker €35. Total value is €85.

    Customs fees will not be charged.
  • <span style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ;"><span class="custom-font-family font-family-NovaPoshta" style="font-weight: normal;"><span class="custom-font-size font-size-12"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">Example 2</span></span></span></span></span>

    Example 2

    I am sending clothes for sale to Ukraine. All the items are new. They have price tags and original packaging, but the total cost is less than €150.

    Customs fees will not be charged.
  • <span style="--tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ;"><span class="custom-font-family font-family-NovaPoshta" style=""><span class="custom-font-size font-size-12" style="font-weight: normal;"><span class="custom-font-family font-family-Inter"><span class="custom-font-size font-size-12">Example 3</span></span></span></span></span>

    Example 3

    I am sending my daughter a whole suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics. All things are personal, but their total value is more than €150. Customs fees will not be charged.

Who pays the services

  • Delivery cost and additional services

    Sender in Poland

  • Customs fees

    Receiver in Ukraine

FAQ 

  • How the parcel I hand to the courier for sending should look like

    You should hand the courier the packed and closed box. Upon arrival at our warehouse, Nova Post employees check if the contents of the parcel do not contain prohibited items. In view of this, our employees have the right to open the packed parcel. The exception is items with original packaging.

  • Why is it important to indicate the declared parcel value correctly

    The amount of the declared value affects customs fees that may be charged after a parcel crosses the Ukrainian border. Therefore, the amount of the declared value must be equal to the market value of the parcel. If a customs officer finds that the indicated in the declaration value of the parcel is different from the real value, s/he can detain the parcel at the border, re-evaluate it and charge customs fees in accordance with market value.

  • How does the recipient of the parcel pay customs fees in Ukraine

    A representative of Nova poshta contacts the recipient using the indicated in the shipment form phone number or e-mail. The recipient must provide Nova poshta employee with:

    • 1
      the scan or photo of the first and second pages of the passport or both sides of the ID card
    • 2
      the scan or photo of the identification code for customs clearance

    Customs fees must be paid before receiving the parcel at the branch, parcel locker or address.

  • How will the recipient know that the parcel has arrived in Ukraine

    Once parcel has arrived at a post office or parcel locker in Ukraine, the recipient will be notified via Viber, SMS, or the Nova Post mobile app. Upon receipt at the address, the recipient will be contacted by the courier.