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Request a courier
International delivery

Send to Ukraine

Order a courier by contacting our call center operator: +48 182 111 609

Don't have time to deal with electronic forms?

The operator will provide service advice and will fill courier call application for you.

How to call a courier online

  • 3. Pay for the shipment.

  • 4. Hand the packed parcel over to the courier. The courier will print and stick a sticker on your box.

Once created, a shipment order cannot be viewed or edited on the website.

You can view the created order in the Nova Post app or in your personal account.

Delivery options to Ukraine

  • Branch
  • Address
  • Parcel locker

To receive a parcel, you must have:

  • express waybill number
  • original passport of a citizen of Ukraine / foreign passport - or an access to phone number indicated in the express waybill

Benefits

  • Will be delivered in 3 days
  • We will insure the shipment up to 100% of the invoiced value
  • You may ask the operator of our call center where the parcel is or track it yourself here
  • We speak Ukrainian and Polish

When the courier picks up the shipment

The parcels are picked up by couriers of the GLS partner company on weekdays from 8:00 to 17:00. The arrival time depends on the time of application:

  • Time of application

    Mon - Fri until 17:00

    Mon - Fri after 17:00
    Sat - Sun

After submitting the application, you will receive the date of the courier's arrival to the specified e-mail.

Addressed pickup at a convenient time slot

Nova Post Poland — Even more convenience for your shipments!

 Order a courier to your home, office, or any other convenient location. Available time slots and order conditions vary by city.

(Orders must be placed at least one hour before the selected time slot. Sunday is a day off.)

This service is available in major cities:

  • Mon-Fri: 09:00–12:00, 12:00–15:00, 15:00–18:00, 18:00-21:00 
    Orders accepted until 17:00
    Sat: 09:00–12:00, 12:00–15:00
    Orders accepted until 11:00

    Warsaw

Payment for delivery services when picking up a shipment

 Pay for the shipment delivery directly to the courier upon pickup.

Payment is accepted by credit card and cash

  • The service is available in cities

    Warsaw, Wroclaw, Gdansk, Gdynia, Rzeszow, Tarnow, Lodz, Legnica, Zielona Gora

  • How to get an invoice for online payment

    Send your request to accounting@novapost.pl. In your request, please specify:

    • Name of the organization
    • Legal address of the organization
    • IC, DIC
    • Phone number
    • Email address
    • Payment information: shipment number, date and amount of payment

    Invoice delivery time: 1-3 days after sending the request.

The courier accepts shipments up to 30 kg.

The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.

Please pack the parcel in advance to avoid delaying the courier.

How to track the parcel

After the courier picks up your shipment, you can track the delivery in Nova Post tracking.

  • The courier will notify the recipient of the parcel's arrival on the day of delivery.

    Following 3 failed visits, we will return the shipment to the warehouse and call the recipient to check if the delivery is still awaited. If the recipient fails to respond, we will call the sender and find out the recipient's secondary phone number.