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Pay on delivery
For Business clients
Financial services

Boost customer loyalty with our cash on delivery service

Offer your customers the option to inspect their shipment upon receipt and only then complete the payment.

Destinations for payment upon receipt shipments:

Advantages

  • Customer loyalty
    One is more likely to complete a purchase if he/she can pay upon receipt
  • Brand trust
    Delivery without advance payment is often offered by trustworthy companies
  • Simple settlements
    We transfer funds paid by the customer to you no later than the next business day

How does it work

  • 1.When placing an order on your website, the customer selects the «Pay on delivery» option and specifies delivery to a Nova Post branch in Ukraine or courier delivery to the address.
  • 2. When the order is completed, an international express waybill (IEW) will be displayed in the Nova Post mobile app with details about the order, sender's contacts, and an additional service: «Pay on delivery».
  • 3. When the parcel arrives at the branch or will be handed over to the courier, the customer will get a notification.
  • 4. Upon receipt, the customer can inspect the items: if they are not suitable, the customer can refuse the parcel with no payment required.
  • 5. If the recipient accepts the order, he/she pays for it online via the Nova Post mobile app or using a link sent by the branch operator to email.

Delivery methods

  • To the branch
  • To the address
  • To the parcel locker*

*When receiving a cash on delivery parcel from a parcel locker, the buyer must pay for the parcel before opening the locker. Parcel inspection and refusal are not available.

How to enable cash on delivery for your online store

The cost of the service

2,75% of the payment amount, but not less than 5 zł including VAT.

Service payer

  • Sender or Recipient
  • In the agreement, you specify who pays for all shipments with cash on delivery.

Transfer terms and conditions

  • The invoiced value for goods from Polish online stores is calculated in złoty. The customer can pay for the goods with a card in any currency: it will be converted automatically into the currency of your order.
  • Certain banks may apply a double conversion process, which could result in a higher final charged amount.
  • Maximum transfer amount
    • From a recipient in Ukraine:
      • Single payment: up to €150 or the equivalent in the sender's currency
      • Total amount of payments per month: up to 100 000 ₴
    • From a recipient in an EU: up to €15 000 per day