Increase customer loyalty with the «Pay on delivery» service
The customer can first receive and inspect the goods in Ukraine and only then pay for them.
This service is available for ordering goods from online stores in Poland.
Parcels are sent only to Nova Post branches in Ukraine: it's still not possible to order delivery by courier, to a parcel locker, or another country.
Advantages
It increases customer loyalty
Buying is easier if the product can be returned
It increases the brand's credibility
Delivery without advance payment is most often provided by time-tested companies
Simplifies the payment process
We transfer the funds paid by the client on the next business day
How the service works for the client
1.When placing an order on your website, the customer selects the «Pay on delivery» option and specifies delivery to a Nova Post branch in Ukraine.
2. When the order is completed, an international express waybill (IEW) will be displayed in the Nova Post mobile app with details about the order, sender's contacts, and an additional service: «Pay on delivery».
3. When the parcel arrives at the branch, the customer will get a notification.
4. The client can inspect the goods at the branch in Ukraine. If they are not suitable, the client can return the parcel without payment.
5. If the goods are suitable, the customer pays for the parcel in the Nova Post mobile app:
■ By debit card
■ By credit card
■ Via Apple Pay
■ Via Google Pay
How to order
Fill in a service agreement with Nova Post: You can download this document online or write to the sales manager: wspolpraca@novapost.pl
Send the filled-in agreement to the sales manager: wspolpraca@novapost.pl
Add the «Pay on delivery» option to your website via the Nova Post API. Besides, tell your customers about the payment on delivery option on your website.
We will confirm the agreement within 2-3 business days and send a notification to your email.
Rate
2,75% of the payment amount, but not less than 5 zł including VAT. |
Transfer terms and conditions
- 1The cost of goods in Polish online stores is calculated in zloty. The client can pay for the goods with a card of any currency. When paying, the currency will be converted at the zloty exchange rate.
- 2Some banks can apply a double conversion. In this case, the payment amount for the goods will be higher. For terms and conditions of debiting for goods in international online stores, see the official bank websites.
- 3One-time transfer amount: Up to €150 equivalent to Polish zlotys.
- 4Monthly transfer turnover: Up to 100 000 ₴ equivalent to Polish zlotys.
- When receiving the goods, the branch operator may ask the customer for an identity document, such as an international passport.
This is legal. We do so for your safety and to reduce the risk of fraud.
The support service will advise you
If you have any further inquiries about the service, please contact us at +48 573 504 069.