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Order a courier by contacting our call center operator: +498 921 526 102

When there is no time to deal with electronic forms, feel free to contact our call center at: +49 892 152 6102

The operator will give an advice on the service, as well as fill out a request to call a courier

How to call a courier online

  • 1. Prepare and pack your items in a box. We have prepared a short instruction for you under the link: how to properly pack a parcel.

  • 2. Create a new shipment:

    ■   in Nova Post chatbot
    ■    using the mobile application
    ■   using a personal account

  • 3. Pay for the shipment.

  • 4. Hand the packed parcel over to the courier. The courier will print and stick a sticker on your box.

You can track your shipment using the Nova Post tracking option on the website and in the mobile application.

You cannot edit or review the submitted shipment form using the website

You may find the submitted shipment form in the Nova Post mobile application or inside your personal account.

Delivery charges

Find out the delivery cost here

Benefits

  • Delivery time from 1 days
  • Free insurance for parcels with value up to €500
  • Parcel tracking
  • Customer support

Collecting a parcel by a courier

Parcels are collected by Nova Post couriers in Warsaw, and in other cities by couriers of the partner company, that is GLS. The date of collecting the parcel by the courier depends on the date of submission of the request:

  • Time of order submission and payment for the service

    Mon-Sat until 20:30

    Mon-Sat after 20:30

Order a courier in other cities

  • Berlin

    • Potsdam
    • Teltow
    • Verger
    • Bernau

Application and service payment time: until 16:00.

Applications made after 16:00 will be processed the next working day.

*Nova Post working days in other cities: Mon-Fri

Parcels delivery time in Germany when sending from address

  • within Berlin

    up to 3 working days

Schedule a courier pickup at your convenience

In Nova Post Germany, recipients of international shipments can pay customs fees to the courier at the time of delivery.

  • Mon–Fri: 09:00–12:00, 12:00–15:00, 15:00–18:00
    Sat: 09:00–12:00, 12:00–15:00

    The time slot can be booked at least one hour in advance. The service is unavailable on Sundays

  • The service is available in 14 cities

    Hamburg, Munich, Frankfurt am Main, Cologne, Düsseldorf, Bremen, Dortmund, Hannover, Magdeburg, Leipzig, Mannheim, Wuppertal, Essen, Berlin

Pay customs fees upon delivery

In Nova Post Germany, recipients of international shipments can pay customs fees to the courier at the time of delivery.

  • This service is available in cities where courier delivery is provided, including

    Berlin, Hamburg, Munich, Frankfurt am Main, Cologne, Düsseldorf, Bremen, Dortmund, Hannover, Magdeburg, Leipzig, Mannheim, Wuppertal, and Essen.

Payment can be made by bank card upon receipt of the parcel.

How to receive an invoice for an online payment

Send your inquiry to the following e-mail address: buchhaltung@novapost.com.
Your request should contain:

  • Company name
  • Registered address
  • IC, DIC
  • Phone number
  • Email address
  • Payment information: shipment number, payment date and amount

Invoice issuance date: 1-3 days from receipt of the inquiry

The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.

According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.

FAQs

  • What should I do if I wasn't at home when the courier arrived

    Please, call us back by phone number +49 892 152 6102 to duplicate previously created order. Sincerely yours, Nova Post customer service.