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Call a courier
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Advantages

  • Delivery time from 1 day
  • Free insurance for parcels of up to 500 lei
  • Parcel tracking
  • Customer support

How to call a courier to send a parcel in Moldova*

  1. 1
    Create a request to send from the address:
  • 1
    Fill out the application form on the Nova Poshta website
  • 2
    Create a new shipment in the mobile application
  • 3
    Create a parcel and call a courier in the personal account
  • 4
  1. 2
    Pay for the order online if the sender is the payer of services.
  2. 3
    Receive confirmation of request submission, payment and courier arrival date via e-mail.
  3. 4
    Hand the packed parcel over to the courier. The courier will print and attach the delivery invoice on your box.

Prepare and pack your items in a box before the courier's arrival.

We have prepared a short guide for you at the link: how to pack a parcel properly.

You cannot view or edit the request to send from the address created through the courier call form on the website.

The filled in request is visible in the Nova Poshta Moldova mobile application or on your personal account that can be accessed directly on the website.

The courier can accept a shipment of any weight

The sender shall be responsible for placing shipments over 30 kg into the courier's vehicle.

Сouriers only accept and collect parcels packed in accordance with packaging standards.

Please pack the parcel in advance so as not to make the courier wait. The courier can be at the address in less than 15 minutes.

If the way the parcel is packaged does not meet the packaging standards, the courier won't pick up the parcel.

When the courier collects the parcel

The parcels are collected by Nova Poshta couriers. The time of arrival of the courier depends on the time of placing the delivery order.

Calling a courier in Chisinau, Balti, Edinet, Cahul, Causeni, Floresti, Falesti, Orhei and Comrat

  • Time of placing the delivery order and payment for the service

    Mon-Sat until 4 pm

    Mon-Sat after 4 pm

  • Collecting a parcel by a courier

    on the same business day from 4 pm to 7 pm

    on the next business day Mon-Sat from 9 am to 7 pm

*Nova Poshta working days: Mon-Sat

Calling a courier in other localities

  • Time of placing the delivery order and payment for the service

    Mon-Sat until 12 pm

    Mon-Sat after 12 pm

  • Collecting a parcel by a courier

    on the same business day from 12 pm to 6 pm

    on the next business day from 9 am to 6 pm

*Nova Poshta working days in other localities: Mon-Sat

Delivery time of parcels throughout Moldova when sent from address

  • in Chisinau

    up to 1 working day

  • in Moldova

    up to 1 working day

How to track a parcel

You can track your parcel in the Tracking tab or in the mobile application.

*Dispatch from the address is available all over Moldova, except for Transnistria.