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Additional services

Change the place of parcel delivery

You can change the delivery location even if the parcel is already on its way to you

The cost of the service

  • From an address to a branch, parcel locker, or pickup point within the city

    Free of charge

  • Other destinations within the city or to another settlement

    At the new shipment cost. More details on rates

How to order the service

How to order forwarding in the mobile application

  • <b><span class="custom-font-size font-size-12 custom-font-family font-family-Inter" style="font-weight: 700;font-style: normal;">STEP 1</span></b>

    STEP 1

    Select the parcel to be forwarded in the My Parcels section
  • <b><span class="custom-font-size font-size-12 custom-font-family font-family-Inter" style="font-weight: 700;font-style: normal;">STEP 2</span></b>

    STEP 2

    Go to the "Manage shipment" field
  • <b><span class="custom-font-size font-size-12 custom-font-family font-family-Inter" style="font-weight: 700;font-style: normal;">STEP 3</span></b>

    STEP 3

    Select the "Forwarding" service and add a new delivery location
  • <b><span class="custom-font-size font-size-12 custom-font-family font-family-Inter" style="font-weight: 700;font-style: normal;">STEP 4</span></b>

    STEP 4

    Click the "Submit a request" button

Once your request is confirmed, a new parcel number will appear in the My Shipments section.The recipient will be notified when the parcel arrives at the new destination.

If you would like to use the service but do not have a mobile app, you can download it via the following link