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Pay on delivery

integration
International delivery

Send to Ukraine

Pay for parcels upon receipt

You can easily use this service through the Nova Post mobile app. No need to conclude a contract for this.

This service is available for ordering goods from online stores in Poland.

Parcels are sent only to Nova Post branches in Ukraine: it's still not possible to order delivery by courier, to a parcel locker, or another country.

Advantages

  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Order quickly</span></b></span>

    Order quickly

    It takes up to 3 seconds to complete the order
  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Receive safely</span></b></span>

    Receive safely

    Goods from Poland arrive at Nova Post branches
  • <span style="color: rgb(0, 0, 0);"><b><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 700;font-style: normal;">Use conveniently</span></b></span>

    Use conveniently

    You can inspect the goods before payment

Rate

2,75% of the payment amount, but not less than 5 zł including VAT.

How does it work

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">1.&nbsp;</span><span class="custom-font-size font-size-16 custom-font-family font-family-NovaPoshta" style="font-weight: 400;font-style: normal;">When placing an order in the online store, you must specify delivery to a Nova Poshta branch in Ukraine and select the «Pay on delivery» option.</span>

    1. When placing an order in the online store, you must specify delivery to a Nova Poshta branch in Ukraine and select the «Pay on delivery» option.

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">2. Коли заявка буде оформлена, в мобільному застосунку з’явиться міжнародна експрес-накладна (МЕН) з деталями про замовлення, контактами відправника, варіантами оплати та додатковою послугою: «Оплата при отриманні».</span>

    2. Коли заявка буде оформлена, в мобільному застосунку з’явиться міжнародна експрес-накладна (МЕН) з деталями про замовлення, контактами відправника, варіантами оплати та додатковою послугою: «Оплата при отриманні».

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">3. Коли посилка надійде на відділення в Україні, ви оглядаєте товар. Якщо товар не підходить, ви повертаєте посилку без оплати.</span>

    3. Коли посилка надійде на відділення в Україні, ви оглядаєте товар. Якщо товар не підходить, ви повертаєте посилку без оплати.

  • <span class="custom-font-size font-size-16 custom-font-family font-family-Inter" style="font-weight: 400;font-style: normal;">4. If the goods are suitable, you should pay for the parcel in the Nova Post mobile app:</span>

    4. If the goods are suitable, you should pay for the parcel in the Nova Post mobile app:

    ■   By debit card
    ■   By credit card
    ■   Via Apple Pay
    ■   Via Google Pay

If the payment fails, update the mobile app or contact the support service:

  • 1
    in Poland: +48 573 504 069
  • 2
    in Ukraine: +38 080 0 500 609, +38 080 0 500 609.

This option can be ordered only in the Nova Post mobile app

If your app lacks the «Pay on delivery» option, check the version of the app.

If you have the Nova Poshta mobile app installed, download our new Nova Post app.

How to track the shipment

You can track your shipment on the tracking page or in the mobile app.

Once the parcel arrives at the branch, the recipient will be notified via SMS and the mobile app.

If the goods are not suitable, you are not required to pick up and pay for the shipment

We will send the parcel to the seller at the address specified in the IEW.

The goods that have been picked up and paid for can be returned at the recipient's expense

As part of the service, we only deliver the shipment.

You must discuss the possibility and rules for returning goods, as well as the terms and conditions of the refund with the seller before placing and sending the order.

  • When receiving the goods, the branch operator may ask for an identity document, such as an international passport.

    This is legal. We do so for your safety and to reduce the risk of fraud.

Transfer terms and conditions

  • 1
    The cost of goods in Polish online stores is calculated in zloty. You can pay for the goods with a card of any currency. When paying, the currency will be converted at the zloty exchange rate.
  • 2
    Some banks can apply a double conversion. In this case, the payment amount for the goods will be higher. For terms and conditions of debiting for goods in international online stores, see the official bank websites.
  • 3
    One-time transfer amount: Up to €150 equivalent to Polish zlotys.
  • 4
    Monthly transfer turnover: Up to 100 000 ₴ equivalent to Polish zlotys.

The support service will advise you

If you have any further inquiries about the service, contact the support service:

  • 1
    in Poland: +48 573 504 069
  • 2
    support team in Ukraine:
    support_ua@novaposhta.ua
    +38 080 0 500 609
  • 3
    NovaPay office in Ukraine:
    office@novapay.ua
    +38 080 0 307 979