Nova Post has upgraded its customer support online chat with an AI assistant

Customers can now get answers to their questions faster and more conveniently through Nova Post's upgraded online chat, now powered by an AI assistant. The chat is supported by Sendy, a digital assistant that automatically responds to customer inquiries and processes requests in just a few seconds.

Nova Post in Moldova continues to expand its customer support channels. Instead of calling the contact center, customers can now reach out via the online chat in their preferred messaging app and receive quick assistance. Sendy, the AI assistant, provides the requested information within seconds, while more complex inquiries are automatically transferred to a customer support agent.

The online chat is available through the official Nova Post website, as well as via Facebook Messenger, Instagram, Viber, and Telegram. Simply open your preferred channel, start a conversation, and send your question.

Customers can use the online chat for any questions related to Nova Post's delivery services, including:

delivery information, shipping rates, return procedures, storage conditions, or updating customer information;
international shipping and customs clearance requirements;
purchases from international online stores;
packaging guidelines and shipment requirements;
any other questions related to Nova Post services.

The online chat is available 24/7, allowing customers to contact Nova Post at any time. If assistance from a customer support agent is required, operators are available during the following hours:

Monday–Friday: 08:00–20:00
Saturday: 09:00–19:00
Sunday: 09:00–18:00

The service has already proven highly effective: 44% of chat inquiries are resolved without the involvement of a customer support agent, with customers receiving responses within just a few minutes. This demonstrates that online chat is becoming an increasingly convenient and preferred support channel.

To start using the online chat, visit the Nova Post website and choose your preferred messenger from the right-hand panel: https://novapost.com/ro-md/