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Documents and parcels up to 30 kg
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International delivery

Send from Poland

Network of branches for shipments throughout Poland

Shipping everything you need to your loved ones in Ukraine is extremely easy. To do so, find the nearest pickup point in the «Nearest branch» section.

Delivery time

  • From 3 days.

Benefits

  • We will provide insurance within the declared value of the shipment
  • You may ask the operator of our call center where the parcel is or track it yourself here
  • We speak Ukrainian and Polish

You can send up to 5 baggage pieces under a single waybill

A small parcel with books and garments requires 1 baggage piece in a cargo vehicle. A large parcel over 64 cm wide requires more space.

The branch operator can advise you on the exact number of baggage pieces your shipment requires.

Items allowed to send

  • Food products up to 10 kg in original packaging
  • Pre-owned items, soft toys, construction sets, educational toys
  • Electronics and minor household appliances
  • Beauty products: nail polishes, hair dyes, cosmetic lotions
  • Household chemicals with labels indicating the name of the manufacturer and composition
  • Storage disks or flash drives with no passwords

Items prohibited to send

  • Hazardous goods: weapons, flammable liquids and solids, substances in pressurized cylinders, gases, and deodorants
  • Art pieces: paintings, stamps, antique books, and icons
  • Jewelry and precious metals
  • Medicines
  • Commercial shipments: parcels containing over 3 types of identical goods. For example: 5 phones, 4 pairs of shoes
  • If a customs officer finds prohibited goods when inspecting a shipment, the parcel will be returned at the sender's expense

Who pays for

  • The parcel

    Sender in Poland

  • Customs duties and customs brokerage servicesThe parcel

    Recipient in Ukraine

Once the parcel is sent, we will notify the recipient of the parcel's processing.

The shipment cost depends on the weight and delivery method. Check your possible rate on the "Shipping costs" page.

Customs clearance in Ukraine

  • Parcel cost: up to €150

    No additional taxes are charged

  • Parcel cost: over €150

    • 1
      Import duty: 10% of exceeding €150
    • 2
      VAT: 20% of the shipment value (exceeding €150 + import duty)
    • 3
      Nova Post customs brokerage services

Calculation example

The product costs €200. Customs duties will be as follows:

  • 1
    Import duty = (€200 - €150) х 10% = €5
  • 2
    VAT = (€200 - €150 + €5) х 20% = €11

Total tax payable: €5 + €11 = €16

Examples of customs payments accrual

  • Example 1

    I am sending my sister a jacket, a portable speaker and her driver's license.

    The jacket costs €50, the portable speaker €35. Total value is €85.

    Customs fees will not be charged.

  • Example 2

    I am sending clothes for sale to Ukraine.

    All the items are new. They have price tags and original packaging, but the total cost is less than €150.

    Customs fees will not be charged.

  • Example 3

    I am sending my daughter a whole suitcase of her personal belongings: dresses, sweaters, shoes, cosmetics.

    All things are personal, but their total value is more than €150.

    Customs fees will be charged.

Customs reserves the right to refuse a shipment or change the amount of customs duties

This can happen if a customs officer detects a breach of the rules:

  • 1
    The shipment's contents differ from the list specified in the declaration
  • 2
    The declared value differs from the real one
  • 3
  • 4
    The recipient has already received international shipments with a total value over €150 during the last month.

  • Items allowed to be sent to Ukraine without duties and VAT

    1. Electric generators:

    • Product

      Gasoline engine generators with a capacity exceeding 7.5 kVA (electric generator sets with a spark-ignition piston engine)

      AC generators with a capacity exceeding 750 kVA (synchronous generators), except for photoelectric generators

    • HS code

      8502 20 40 90
      8502 20 60 90
      8502 20 80 90

      8501 64 00 00

    2. Power inverters, rectifiers, converters

    • Product

      Inverters, rectifiers, converters (except for inverter welding machines

    • HS code

      8504 40 84 00
      8504 40 88 00
      8504 40 90 00

    3. Lithium batteries:

    • Product

      • 1
        Lithium-ion batteries with a capacity from 200 Ah (Li-ion, LiFePO4, LiFe, LFP, etc.),
      • 2
        Charging stations with a capacity exceeding 300 W (power storage units)

    • HS code

      8507 60 00 00

    4.  Turbines and other engines:

    • Product

      Water steam turbines and other steam turbines

      Hydraulic turbines, water wheels, and regulators thereof (hydraulic turbines and their parts only)

      Hydraulic transmission shafts

      Turbojet engines, turboprop, and other gas turbines (except for turboprop and turbojet engines and parts thereof)

    • HS code

      8406 (except for 8406 10 00 00)

      8410

      8483 40 21 00

      8411

    ❗To avoid customs duties and VAT, goods imported into Ukraine must be declared under certain HS codes.

What you need to send a parcel from Poland

You can call a courier to certain location or send from the branch.

Courier arrival time: from 1 business day following the date of the order

How to send a parcel from the branch

  1. 1
  2. 2
    Provide information about the sender and recipient. To do so, write in Latin:
    • 2.1
      Surname
    • 2.2
      Name
    • 2.3
      Email
    • 2.4
      Phone number
    • 2.5
      Branch number or full address of the recipient in Ukraine
  3. 3
  4. 4
    Hand over the shipment to the branch operator in an open form.

    According to international transportation requirements, Nova Post employees must check the contents for any prohibited goods.

    If the shipment is packaged, the operator must open it. Original packaging is an exception.
  5. 5
    Pay for delivery services.

Additional Services