The nearest branch
Cost calculator
Delivery terms
Packaging
Allowed products
Create a shipment
Send from Poland
Order a courier by contacting our call center operator: +48 182 111 609
Don't have time to deal with electronic forms?
The operator will provide service advice and will fill courier call application for you.
How to call a courier online
1. Prepare and pack your items in a box. We have prepared a short instruction for you under the link: how to properly pack a parcel.
2. Create a new shipment:
3. Pay for the shipment.
4. Hand the packed parcel over to the courier. The courier will print and stick a sticker on your box.
Once created, a shipment order cannot be viewed or edited on the website.
You can view the created order in the Nova Post app or in your personal account.
Delivery options to Ukraine
Branch
Address
Parcel locker
To receive a parcel, you must have:
- 1express waybill number
- 2original passport of a citizen of Ukraine / foreign passport - or an access to phone number indicated in the express waybill
Benefits
Will be delivered in 3 days
We will insure the shipment up to 100% of the specified value
You may ask the operator of our call center where the parcel is or track it yourself here
We speak Ukrainian and Polish
When the courier picks up the shipment
The parcels are picked up by couriers of the GLS partner company on weekdays from 8:00 to 17:00. The arrival time depends on the time of application:
- Time of application
Mon - Fri until 17:00
Mon - Fri after 17:00
Sat - Sun - When the courier arrives
on the next business day
on the 2nd business day after the application is submitted
After submitting the application, you will receive the date of the courier's arrival to the specified e-mail.
- How to get an invoice for online payment
Send your request to accounting@novapost.pl. In your request, please specify:
- 1Name of the organization
- 2Legal address of the organization
- 3IC, DIC
- 4Phone number
- 5Email address
- 6Payment information: shipment number, date and amount of payment
Invoice delivery time: 1-3 days after sending the request.
The courier accepts shipments up to 30 kg.
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
Please pack the parcel in advance to avoid delaying the courier.
How to track the parcel
After the courier picks up your shipment, you can track the delivery in Nova Post tracking.
- The courier will notify the recipient of the parcel's arrival on the day of delivery.
Following 3 failed visits, we will return the shipment to the warehouse and call the recipient to check if the delivery is still awaited. If the recipient fails to respond, we will call the sender and find out the recipient's secondary phone number.
- If your parcel is lost, contact the call center.
The operator will assist you in finding your shipment or filing a claim.