The nearest branch
Cost calculator
Create a shipment
Packing
Allowed products
Order a courier by contacting our call center operator: +48 182 111 609
Request a courier with no extra charge to any address in Poland until 30.10.24.
Pay only for the delivery of documents or packages
How to quickly call a courier in Poland
1. Prepare and pack the items in a box. We have prepared for you a short instruction on how to pack a parcel properly.
2. Fill out an application for a courier pickup:
3. Pay for the service online.
4. Hand a courier the packed parcel. The courier will print and stick a sticker on your box.
You can track your shipment using the Nova Post tracking option on the website and in the mobile application.
You cannot edit or review the submitted shipment form using the website.
You may find the submitted shipment form in the Nova Post mobile application or inside your personal account.
Benefits
Delivery time from 1 day
Free insurance for parcels with value up to 1 000 zł
Parcel tracking
Customer support
The courier will arrive to pick up the parcel the next business day after the application is submitted
In Warsaw, parcels are picked up by Nova Post couriers. In other cities, by couriers of the GLS partner company.
Cities where parcels are picked up on the application day
Białystok
Bydgoszcz
Warsaw
Wroclaw
Gdańsk
Gdynia
Jelenia Góra
Rzeszów
Katowice
Kraków
Legnica
Łódź
Lublin
Poznań
Sopot
Toruń
Szczecin
Zielona Góra
Time of application processing and payment |
Mon-Fri till 2:00 p.m. |
The courier will deliver the shipment across Poland in 1-2 days
Cities where the parcel is delivered in one day
Białystok
Bydgoszcz
Warsaw
Wroclaw
Gdańsk
Gdynia
Jelenia Góra
Rzeszów
Katowice
Kraków
Legnica
Łódź
Lublin
Poznań
Sopot
Toruń
Szczecin
Zielona Góra
The courier neither helps to lift and lower the cargo nor wraps the parcels.
The customer must do it alone.
According to the company's rules, the courier can stay at the address no longer than 15 minutes.
Please prepare the parcel in advance to avoid delaying the courier.
How to receive an invoice for an online payment
Send your inquiry to the following e-mail address: accounting@novapost.pl. Your request should contain:
- 1Company name
- 2Registered address
- 3IC, DIC
- 4Phone number
- 5Email address
- 6Payment information: shipment number, payment date and amount
Invoice issuance date: 1-3 days from receipt of the inquiry.
FAQs
- What should I do if I wasn't at home when the courier arrived
We will call you to arrange a new pick-up date.
After two unsuccessful attempts, we will transfer the parcel to the warehouse and call the recipient to confirm whether the delivery is still needed.
- Is it possible to hand over not packed parcel to courier
No, couriers only accept and collect parcels packed in accordance with packaging standards.
Please pack the parcel in advance so as not to make the courier wait.
- What happens if I hand over a parcel which is more than 30 kg to the courier
The courier will collect the parcel, but it will be weighed at the sorting office. If the parcel is above 30 kg, we will return it to the sender.
You can learn more about the conditions for sending parcels weighing over 30 kg in the "Cargo" tab.
- Can the recipient pay for the delivery
No, the sender pays for the delivery.
- How to track a parcel
You can track your parcel in the Tracking tab or in the mobile application.
- How will the recipient know that the parcel has already arrived
When the parcel arrives at the branch or parcel locker, the recipient will receive a SMS notification via or push notification in the mobile application.
In case of address delivery, the courier will notify the recipient that the parcel has already arrived.